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Disabling Ring Doorbell 2 announcements on selected Echo devices doesn't seem to work

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New Neighbor

Disabling Ring Doorbell 2 announcements on selected Echo devices doesn't seem to work

Hi,

 

In the Alexa App, I go to Settings->Device Settings->select the name assigned to the Ring doorbell ("Front Door")->Announcement Devices. I've unselected two of the Echos -- a 1st Generation Echo and a 1st Generation Echo Dot.

 

The problem is that even though both of these are unselected, I still get Ring announcements (e.g., motion detected) on both of them.

 

I've tried disabling the Ring skill, re-enabling and re-linking to my Ring account but it doesn't seem to make a difference.

 

What do I do?

3 REPLIES 3
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Community Manager

Re: Disabling Ring Doorbell 2 announcements on selected Echo devices doesn't seem to work

Hey @Chapter11Ferengi. Could you try uninstalling the Amazon Alexa app, rebooting your phone and reinstalling it to see if this helps? In addition, do you only have the two Echo devices? If so, you can turn off motion announcements and/or doorbell press announcements from the Ring device's profile page in the Amazon Alexa app, as this will disable all motion alerts for all echo devices connected. Let me know how this goes! Smiley Happy 



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New Neighbor

Re: Disabling Ring Doorbell 2 announcements on selected Echo devices doesn't seem to work

Hi Chelsea,
 
To answer your other question, yes I do have other Echos and those are selected to do the Announcements (those work fine).
 
I carefully followed the steps -- uninstall Alexa App, reboot, reinstall. When I launch the app and go into Announcements again, it still shows the two Echos as unselected. Was the uninstall/reboot/reinstall supposed to change them to be selected? I haven't made any changes yet so I'll await your next suggestion.
 
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Community Manager

Re: Disabling Ring Doorbell 2 announcements on selected Echo devices doesn't seem to work

@Chapter11Ferengi Thanks so much for getting back to me on this concern and clearing up what kind of devices we're working with in total. The uninstall/reboot/reinstall normally helps ensure the app is the most up to date in order to save the changes in full that you're making. If they showed as selected, that would mean the changes weren't saving before, but it looks like they were! 

 

Do you mind reaching out to our support team for further assistance on this concern? It seems they may need to look more into how your RIng devices are operating to ensure they are following the same settings as Alexa. They will ensure if this seems to be a Ring or Alexa side of things, so please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! Smiley Happy 



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