Can someone from Ring explain why you don't have integration with one of the most popular smart locks on the market and probably the most popular retrofit locks? Can you explain why you continue to ignore everyone's ask for this feature? I don't understand the generic "we'll pass on your ask to the product team" when you apparently had already previously started to work on a solution with August and it was announced. Use your Amazon Billions to do something helpful for your customers or risk losing them for another solution. Please someone respond with something productive here. Would be great if it comes out when the new lock launches later this year.
Do you not find it disturbing that after dozens of comments and more than a year later, you still have no update? Do you not care about your customers? Can you at least be honest and tell us whether or not this will happen? We've all been very patient and respectful, but perhaps we need to be more public with the lack of response and broken promise. Perhaps we need to take to Twitter, Facebook and other social media platforms to complain about the inaction and total dismissal of customers. Would that get a response?