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Amazon Echo Show makes doorbell announcements but can't show live video

New Neighbor

Amazon Echo Show makes doorbell announcements but can't show live video

I enabled the ring skill on Alexa app and also completed ring authentication. Alexa can't discover the device. They are on the same wi fi network although the doorbell is linked through a wi fi extender. Whenever the doorbell is rung I get an announcement through the Echo Show but when I ask to show front door no such device found. Any ideas anyone?

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Community Manager

Re: Amazon Echo Show makes doorbell announcements but can't show live video

Hey @Stochastic. Have you tried removing the Ring skill and re-adding it? You can give this a try in order to see if the Ring device will show up. Please note that you will want to make sure you are logging into the Ring account with the same email address as your Amazon Alexa as well. Give this a shot and let me know if it helps! 



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