I am trying to use Alexa Guard on my Echo Dot with my Ring Alarm System. Whenever I go into the Alexa app, however, I keep getting a red alert that says “Ring security system is unreachable.” My Ring Alarm Base Station is connected to my modem via ethernet cable. And my Echo Dot connects via WiFi. Could this be causing the problem? Do I need my alarm to be connected by WiFi to fully use Alexa Guard? Thanks in advance!

Glad I saw this. I justed checked mine and it wasn’t on either. Same error. Also all my lights and cameras were off of Alexa. I uninstalled the skill in the Alexa app. Restarted my phone and the added the Ring skill back. Signed on and everything now is online again. I’m thinking it was the skill that was updated 3 days ago that caused it. Hope this works for you.

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Alexa Guard issue

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Eagle328 January 19, 2020, 10:36pm 6

Glad it worked out for you too!