Thank you for the reply, Chelsea. The Ring device has always shown in our Alexa app on Windows 10. The problem is that it is inaccessible. In our uploaded screen capture, the Ring device is labeled FRONT DOOR. After further research, an article on the Ring website for ALEXA support seems to infer that the Alexa Mobile Phone app cannot access the camera and, from this, we assume the PC app cannot either. This is too bad, since we can access the Ring Video Doorbell Pro just fine from the Amazon Alexa Echo Show. Not sure why we can’t access it from the apps also, but sure would be helpful if we could.
Somewhat perplexing, is the fact we can access all our Wemo plug controls from the Alexa app on the PC as you can see from our uploaded screen capture. The Ring device in the screen capture is inaccessible on both the Alexa PC app and the Mobile app. However, the Bose Speakers and the Logitech Harmony Hub are accessible on the Alexa Mobile app but, as you can see, are not accessible from the Alexa PC app. Not quite sure why there are so many incompatibilities. Hope they are addressed soon!
Thanks