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Ring Device Tips and How To's

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Overview

Motion settings are unique to everyone's needs and location. However, finding the best motion settings for your Doorbell is easiest when it is installed at the best angle and view. Please remember, that there is no perfect setting for everyone. As you adjust your motion sensor setting, you are also adjusting the level of sensitivity for your motion zones, which will affect how many motion alerts you receive. 

 

Camera View

As we dive deeper into motion settings, remember to take into consideration the view from your Doorbell camera, also known as the camera view. This is not to be confused with the field of motion, which is what your sensors cover. The photo below is an example of a camera view.

 

Camera ViewCamera View

 

Field of Motion

Your field of motion differs from the camera's field of view, as it’s the area your device will be triggered by heat signature movement. In the photo below you see a blue line with arrows. From that blue line down is considered the field of motion for your device. It does not sense motion in the entire camera view area; it only senses motion from the midway point down. 

 

Field of MotionField of Motion

Note: We recommend positioning the device so that the field of motion is focused on where a person's shoulders and torso area would be as they approach. This will ensure the most accuracy in detecting the heat signatures of someone approaching your device. Especially if you can install it in a way that they approach from the side, crossing through the motion zones as they approach your Doorbell.

 

Motion Range

Now that we understand where the field of motion falls versus the camera view, let's look at your motion settings. Adjusting the motion range for your zones doesn't determine how far away your motion detectors will sense heat. Instead, it adjusts how sensitive your device will be to heat signatures. Take a look at the motion range slider in the example below. If you set it to “MAX”, it will be very sensitive and may send you a lot of false alerts from cars if you are close to a road. However, if you set it too close to “MIN”, it might miss people approaching your device and lead to you only having a video of them leaving. 

 

Motion Range.png
Motion Zones

The example below shows the motion zone settings. You can tap each zone to enable and disable detection for those areas.  

 

Motion Zones.png
Testing Your Settings 

When configuring your motion zones, be sure to test your device to confirm that you have your ideal setting by following the steps below.

  1. In the Ring app open the main menu in the top left corner and select “Devices.” 
  2. Select your Video Doorbell from the “Devices” list.
  3. Tap “Motion Settings”.
  4. Tap “Motion Frequency” then select “Frequent” and tap “Save” in the top right corner.
  5. Go back to Motion Settings and tap “Motion Zones.”
  6. Adjust your motion range setting to find your ideal sensitivity, then tap “Continue.” 
  7. Select your preferred Motion Zones, then tap “Save.”
  8. Press your Doorbell to save the settings.
  9. Test your settings by walking toward your Doorbell and opening the motion event notification to see where you are in the camera view when it starts to capture video.
    • If there seems to be a delay, you’ll need to increase your motion range or check your Wi-Fi speeds.
    • If it records too early, you’ll need to decrease your motion range.
  10. Once you like your Motion Settings and when they trigger your Doorbell,  go back and select your preferred Motion Frequency setting to preserve battery life. 
    • Note: “Standard” is recommended for the best balance of motion detection and battery performance. 
  11. Now you are all set!

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OVERVIEW

Your Video Doorbell (1st generation) and Video Doorbell 2 have three passive infrared motion sensors providing 160 degrees of horizontal motion coverage. When these sensors detect motion they trigger your devices camera to stream the view from your door. This is why it’s so important to find the perfect height and viewing angle when installing your camera. For example, if you install it pointing up toward your porch ceiling, the motion sensors will be angled in a way that they will be triggered by motion further away, but may miss visitors just a couple feet from your door.

 

CAMERA VIEW VS. MOTION SENSOR COVERAGE

The field-of-view for your Video Doorbell is the area you see when it is streaming video, whereas the motion sensor coverage is the area your device actually senses motion in. Notice in the photos below how the camera view (in green) lets you see the entire area in front of the door, while the motion sensors cover the midway horizon point to the ground (in blue). The device is designed this way so that it will be triggered by a person's heat signature from their shoulders down when installed at the correct angle.

 

Camera ViewCamera ViewMotion Sensor CoverageMotion Sensor CoverageHEIGHT

In the photo above, the ideal mounting height for your Video Doorbell is 48" on a level surface. This positions the sensors at the ideal location to detect approaching visitors and have the best view from the camera. Note: This may not be the case if you are installing the device at the top of a hill or set of stairs. In such a location you might want to use a Wedge Kit to angle your Doorbell down for better coverage of approaching visitors walking up to the door. You always want to think of your device’s field-of-view and motion sensor coverage when installing it. 

 

ANGLE

The angle you install your device at is very important for optimizing the camera’s field-of-view and motion sensor coverage. If you angle it down too far, it will cover a smaller area and possibly miss someone approaching. However, if you angle it up too high, it will cover a larger area and distance, which could result in false alerts from cars driving by. 

 

You should also consider the street you live on when setting up your Doorbell. For example, if you live on a busy street, you will want to ensure that the device is angled so that the street is roughly above the bottom two-thirds of the camera view. This may help lower the number of false alerts from cars. 

 

UNIQUE INSTALLATION LOCATIONS 

Having a hard time getting the right view with your Video Doorbell? That could possibly be due to: 

  • Slanted Siding
  • Raised entrance with steps
  • Long porches

With one of these unique installation locations, a Wedge or Corner Kit may help. Learn more about Wedge and Corner kits in the videos below. 

 

Video Doorbell 2 Wedge Kit

 

Video Doorbell 2 Corner Kit

 

Video Doorbell(1st generation) Wedge Kit

 

Video Doorbell (1st generation) Corner Kit

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Q: Will the Video Doorbell work for me if my door is in a corner and my current doorbell is on the perpendicular wall next to it? 


A: Yes, we have Corner kits for this scenario. See the video below for more information on Corner Kits.

 

 

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Question: Should my Video Doorbell, Video Doorbell 2, or Video Doorbell 3 battery be draining if it is hardwired?


Answer: Yes, hardwiring your battery Video Doorbell is primarily to connect the Video Doorbell to your existing doorbell chime kit. An included benefit is a trickle charge for your Video Doorbell’s battery, which provides a small consistent charge to your battery. This trickle charge may not be enough to charge the battery fully but will apply a slow charge to extend battery life.

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You may need to find your Ring Device’s MAC address, which is the network location of your device. You will need this if you’re prioritizing your device to a specific IP address in your Wi-Fi router for a stronger connection or troubleshooting with Ring Community Support. Below are the 3 places you can find it:

 

  1. In the Ring application - follow these steps  
    1. Open Ring app > Tap the menu in top left corner > Tap "Devices" > Select desired Ring device > Tap “Device Health” > Look at “device details” section
      1. Note: This is not applicable for Alarm device. Only Cams and Doorbells.
  2. On the Ring device:
    1. Doorbells - Look on the back of the device
    2. Security Cams - Look near the power cord, near mounting connection, on the back.
    3. Alarm - Look at the Base Station, it is located underneath it.
    4. Chime Pro -  Look at the underside of the Chime Pro.
  3. On the box: usually near the barcode or the bottom side of the box.