Updated Smarter Push Notifications for Flood & Freeze alerts You can now snooze your Flood & Freeze Sensor alerts directly from the push notification on your smartphone when water or low temperatures are detected. Learn more about the notification options for your app type below.
iOS App- when you receive a push notification from your Flood & Freeze sensor, you can now slide the notification to the left and tap View to select a time period to snooze alerts for the sensor without having to open the Ring app.
Android App - when you receive a push notification from your Flood & Freeze sensor, you can now swipe down on the notification and tap Snooze to select a time period to snooze alerts for the sensor without have to open the Ring app.
Have questions or feedback about this feature update? Please let us know by replying below.
Customizable Police Response Options for Ring Alarm If your Ring Alarm monitors your residential property and you are enrolled in professional monitoring with a valid Ring Protect Plus subscription you can now specify when you want the police to be dispatched to your location with the two options below to give you more control over the safety of your home. Note: Customizable police response is for burglar alarms only. Panic, SOS and other alarms will not be changed.
Option 1 - If No One Cancels (default)
With this option, the police will be requested to your location unless an emergency contact answers the phone and cancels the alarm.
Note:The correct verbal password is needed to cancel the alarm.
Option 2 - Only When I Say
With this option, the police will not be requested unless an emergency contact answers the phone and requests a police response.
Note: Voicemail messages will be left for all emergency contacts who do not answer the phone no matter which option you choose..
Follow the steps below in your Ring mobile app to customize your police response.
Having a Ring Protect Plan for your Video Doorbells and Security Cams gives you the great benefit of video storage, which allows you to look back at the events your devices caught throughout the past few days. Depending on how you use your device, you may not want all your videos stored for the maximum amount of time - 60 days is the default in some countries, such as US and CA, and 30 days for most EU countries. Learn more about the maximum storage time for your location in this Ring Help Center article. This is why we are excited to bring you a new Video Setting feature that allows you to choose the maximum length of time videos are stored for each device. Learn more about this feature below.
Video Storage Time Length Options You can select from a 1, 3, 7, 14, 21, 30, and 60 days storage length. Note: 60 days is the default in some countries, such as US and CA, and 30 days for most EU countries. Learn more about the maximum storage time for your location in this Ring Help Center article.
Deleted Videos Videos that are not downloaded prior to the selected storage time deadline will be deleted permanently and will not be recoverable. This is why it is important to take time to choose which setting is right for you and to always download your favorite videos.
Snapshot Capture Storage Time Length Snapshot captures are not affected by this setting and will still be stored for seven days. Learn more in this Snapshot Capture Ring Help Center article.
Shared Video Storage Length This will not affect any shared video links you create using the Ring app share feature. The shared video link will continue to playback the video you share outside the set or maximum video storage time set in the app. However, you will not be able to view the video within the Ring app. Shared links will enable anyone with this link to view its content at any time.
Multiple devices You can now set different storage lengths for each Video Doorbell and Security Cam that you are the owner of. For example, I can have my Video Doorbell 3’s videos stored for 30 days since I want to have those longer for delivery videos. But for my side yard Spotlight Cam, I set the storage time for videos to seven days because I always look at those events immediately and don’t need them saved for as long to review later.
Adding or Resetting a Device If you reset your Video Doorbell or Security Cam and set it back up on your account, it will go back to the longest default time for Video Storage, which is 60 or 30 days depending on your location. The same is true for when you set up a new device, it will have the default storage length as well. You will need to go into your settings to update the storage time length. Learn how to do this in the below steps.
Turn your Emergency Contacts into Shared Users You can now give any emergency contacts Shared User access easily in the Ring app. Tap the Provide Shared User Access option at the bottom of the Emergency Contacts section to easily give them access. See the example image below.
Lock Jammed Push Notification can be Turned On and Off You can now update this alert preference in the Alarm Alerts settings section in the Ring mobile app.
The updated Video Record Length feature is slow rolling out, we appreciate your patience while we work to get it to all our neighbors and their devices! Note: Currently, this feature is only rolling out to battery powered devices. We will update here when it begins rolling out to the following hardwired devices: Video Doorbell Pro, Video Doorbell Elite, Floodlight Cam, Indoor Cam, Stick Up Cam Plug-In*, Stick Up Cam Elite, Spotlight Cam Wired, and Spotlight Cam Mount.
Everyone uses their Ring Video Doorbells and Security Cams differently to fit the coverage they need for their home. This is why choosing the right Video Record Length is an important consideration when personalizing your devices settings. There are now a variety of record length options available in the Video Settings section of your app. The length you choose is the maximum amount of time your camera will record an event for. Learn more about these options below. Note: If you have Motion Verification turned on for your device this will trim your footage. Meaning it will stop recording once your device is no longer sensing motion. This could result in the video being shorter that the Video Record Length you select. Learn more about this feature in this Ring Help Center article.
How to Update the Video Record Length for Your Video Doorbell or Security Cam
Open the main menu in the top left hand corner of your Ring mobile app
Select Devices and then the device you would like to update its recording length
Select Video Settings at the bottom and then tap on the record time to choose your preferred maximum record time.
Now that your Video Record Time is updated, you are all set!
Battery Powered Recording Lengths - These devices have seven record length options - 15, 20, 25, 30, 60, 90, and 120 seconds - for you to personalize how long your device records for. The recording length you choose will impact the battery life on your device. If you prefer to prioritize battery life for your device, a shorter recording length such as 15-30 is best. However, if charging your battery more often is of no concern than the higher recording length options might be right for your setup. Consider this if you have one of the following devices which are considered battery powered: Video Doorbell (1st and 2nd Generation), Video Doorbell 2, Video Doorbell 3, Video Doorbell 3 Plus, Peephole Cam, Door View Cam, Stick Up Cam Battery, Stick Up Cam Plug-In*, Stick Up Cam Solar, Spotlight Cam Battery, and Spotlight Cam Solar. *Stick Up Cam Plug-In appears in both options as it depends on if you use the battery or wired mode for your camera. Learn more about Dual Power Mode in this Ring Help Center article.
We are excited to hear how you like this feature update, please let us know how you plan to use it by replying to this post!
If you are wanting to install your Stick Up Cam on your ceiling, you'll need to purchase the mount for an ideal viewing angle and proper functionality. Learn more about it below.
Tip for Installing a Stick Up Cam on a Ceiling or Wall
If you would like to mount your Stick Up Cam from a ceiling or wall, it’s best to purchase the Mount for Stick Up Cam accessory to do so properly. This mount, is easily adjustable to assist with finding the correct angle needed to optimize the cameras field of view and motion detection. Note: If you try to install your Stick Up Cam without this mount by placing it upside down or sideways, it may interfere with your motion detection. Learn more about how it detects motion in the section below.
Why the Stick Up Cam Cannot Be Installed Upside Down on a Ceiling
The Stick Up Cam uses a PIR (Passive Infrared) sensor to detect motion. The sensor passively waits for a large heat signature to enter its coverage area to trigger the camera to record. It is a stationary sensor that covers from about the midway point of the camera’s field of view, down to about six feet below to cover the ground in front. This means if you were to flip the camera upside down to install it, that the sensor would be covering the ceiling instead of the area below it. The sensor is stationary and cannot be updated through an app setting.
If this mount is right for your setup, make sure to use the discount code STICKUPMOUNT5 for $5 off your Stick Up Cam Mount at check out on Ring.com. Note: This code can only be used one time and has a value of $5 only for the Stick Up Cam Mount. See the full terms here.
Shortcuts are a big part of creating your ideal personalized experience with your Ring mobile app to keep you connected with your devices. The square tiles you see above the Cameras section in your main dashboard are called the Shortcut tiles and they are there for you to control your devices faster. For example, I have the Ring Alarm in my setup, as you see in the image below I have my Alarm tile first in my shortcuts section. This is so I can tap the Alarm tile from the dashboard to quickly go to see the status of all my sensors. Learn more about how you can use the Shortcut tiles below.
Note: This feature is currently rolling out to customers in the US, we appreciate your patience while we work to bring it to all our neighbors. (Updated 9/4/2020)
Customized Shortcut Tile Order You can easily rearrange and move the order of your device Shortcut tiles in the Ring mobile app. Follow the directions below to do so. Note: You can only manage Shortcuts per location. This is not available in the “All Cameras” view.
Open the main menu in the top left corner and select Settings.
In the Locations Settings section select Shortcuts.
Note: You can also select the Edit tile at the end of the Shortcuts bar.
In the Shortcuts section, tap and hold the two gray lines on any Shortcuts bar to drag it into your preferred order. See the example animation below.
Note: To remove a tile from your dashboard, you can drag it to the Hidden Shortcuts section at the bottom of the Manage your Shortcuts section. You can easily drag it back up to the Visible Shortcuts section anytime you would like to bring it back into view on your dashboard.
Different Order Shortcut Tiles on your Phone vs Tablet
The order of your Shortcut tiles is specific to the device you are logged in to. This is so that you can arrange them in a different order depending on how you prefer to use that device.
For example, on my phone, I like to have my lock as the first Shortcut because it is easier for me to reach and I use it often; but, on my tablet, I prefer to have my Alarm as my first Shortcut so I can see the status of all my sensors on a large screen.
Gray Device Tiles in the Ring App Dashboard These gray tiles are there to help you more quickly set up additional Ring devices. Tapping a gray tile will open a screen where you can go to that device’s setup screen or learn more about those devices. Note: You can rearrange the order of these tiles to your liking, or you can tap the X in the top right corner of the tile to hide gray tiles. Hidden tiles can always be made visible again later. Remove Shortcut Tiles from the Dashboard Shortcut tiles are Ring’s way of making the interaction between you and your devices even more personalized. However, if you prefer to not have any Shortcuts on your dashboard, you can drag each to the Hidden Shortcuts section, to hide all Shortcut tiles, see the example above. However, we do suggest you rearrange them with your preferred devices first to see how you enjoy the easy access tiles.
Note: The Shortcuts feature has the following tiles available: Neighbors, Event History, Alarm, Locks, Lights, and Chimes. Check out this Ring Help Center article to learn more about these Shortcut tiles.
Control your 2nd generation Contact Sensors and Motion Detectors LED Light You can now choose whether or not your 2nd generation Contact Sensors and Motion Detectors blink when opened or when motion is detected. Follow the steps below to toggle LED light settings on and off:
Open your Ring mobile app.
Open the main menu in the top left hand corner of your Ring mobile app.
Select the 2nd generation Contact Sensor or Motion Detector you would like to update.
Tap the LED Settings tile.
In the LED Settings section you can toggle the Contact Sensor LED light on (to the right) or off (to the left).
Dash Replenishment now available for Alarm 2nd generation Contact Sensor and Motion Detector batteries You can now add your Ring Alarm 2nd generation Contact Sensors and Motion Detectors to the Dash Replenishment program via Alexa. When a battery is low, Amazon will automatically order the correct replacement batteries, keeping track of how many batteries were in the previous order. Learn more about Dash Replenishment on Amazon.
Answering your Ring Video Doorbell is easier than ever with an Echo Show or Echo Spot. You can have Live View automatically begin streaming on these Echo Show devices when someone presses your Doorbell. First, make sure your Ring Video Doorbell is connected to your Alexa device. Learn how to connect it in this Ring Help Center article. Once it is connected, follow the steps below to turn on the Automatic Live View feature in your Alexa Skill app.
Open the Devices section in the Alexa Skill app in the bottom right corner, then select Cameras.
Select the Video Doorbell from the list of devices.
Tap Announcement Devices in the top of the Announcements section to confirm that you have one of the required Echo Show or Echo Spot devices connected to your Doorbell.
Toggle the Doorbell Press Announcements toggle to the On position (to the right).
Now you are all set and Live View will automatically activate on your chosen Echo Show devices. You will be muted and need to tap the Microphone button to speak with the visitor.
If you are having trouble with the Alexa Live View feature please check out this Community article for helpful tips to get your Live View running smoothly.
The RSSI reading in your app will help you know how strong the signal is between your Bridge and router, also your Bridge and Smart Lighting devices. Think of the Bridge as the center of your Smart Light setup. It needs to be in a location where it can have a strong connection to your wifi router and to your Smart Lighting devices. Your Bridge can be moved after you set it up to get the best RSSI for your Smart Lighting devices. Learn more about your Bridge in the Community article. Where to Find your Device’s RSSI Open your Ring app, select your Bridge or a Smart Light device, then select the “Device Health” section to see the signal strengths. If you tap on the reading in your apps Device Health section for your Smart Light or Bridge it will show you the RSSI number value.
Smart Light Signal Strength in AppUnderstand Your RSSI Reading Ranges
Wifi Router to Bridge
Bad (-61 to -90) is critical and will likely cause a loss of functionality or be unable to maintain a usable connection to the wifi altogether.
Fair (-60 to -41) is sufficient. Possible connection issues if constantly at -60.
Good (-40 or better) is virtually no interference and a very strong signal.
Bridge to Smart Light Device - Our Bridge uses a long-range radio frequency network that can extend farther than wifi, so the reading meanings are different than wifi router to Bridge.
Bad (-90 to -100) is critical and will likely cause a loss of functionality or be unable to maintain a usable connection to your Bridge altogether.
Fair (-81 to -89) is sufficient. Possible connection issues if constantly at -89.
Good (-80 or better) is virtually no interference and a very strong signal.
Common Results of Poor RSSI
Delayed Commands - the commands you have setup for your lights may take longer to activate or might not happen at all if the device has a weak signal to the Bridge.
Loading Status - the status of your lights will likely take longer to load the weaker it’s signal is.
Poor RSSI Reading - if a router is an older model or is just not strong at broadcasting signal, the RSSI could be poor even though little interference exists between the router and Bridge.
Tips for Poor RSSI If you’re having connectivity concerns and don’t have the best RSSI readings, it would be good to start by moving your Bridge closer to your wifi source. Try to keep it uncovered and give it room to let the signal out. You can move the Bridge around freely to try and find the best spot for your setup. Trying to get a strong signal between the Bridge and your Router, as well as the Bridge and your Smart Light devices.
IMPORTANT REMINDER If speeds are not sufficient, but the router is right near the Ring device, the RSSI can certainly read a strong value. It only knows the signal strength, but it does not measure the resources otherwise. To measure that you will want to run a speed test, you can learn how here.
When you purchase a Ring Protect Plan, you can get even more out of your devices. It is a comprehensive subscription service that lets you review, share and save every video and photo captured by your Ring Camera or Doorbell and opt-in to 24/7 Professional Monitoring for the Ring Alarm. It is now available for purchase through Amazon.com. Below are answers you might find useful after purchasing your plan. Note: You must be based in the United States to purchase a Protect Plan on Amazon.com, the location is based on your Amazon account location.
How do I link my Amazon and Ring account? It is required that you link your Amazon and Ring accounts to connect the subscription to your device. See the steps below to do so.
First, sign in to your Ring account on Ring.com using your Ring username (email account) and password.
Click on your name in the top right corner to open the main menu.
In the main menu select Account.
Click on the Link Amazon Account link from you My Account dashboard.
Re-enter your Ring account password.
Enter your Amazon account information (your Amazon username and password).
Once your Amazon account is linked, follow the steps below to attach your plan.
Do I need to do anything after I purchase my Protect Plus Plan on Amazon? Yes, you will need to attach the plan to the device you would like covered. You can do so by following the steps below.
Make sure your Amazon and Ring account are linked, using the steps above. Then click on the Attach Plan option banner in your mobile Ring app dashboard (see example below) or follow steps 2-6 in your account on Ring.com.
Note: If you unlink your Ring and Amazon account at any time the subscription will be “paused” until they are connected again. This means that we pause service and stop billing.
Sign in to your Ring account on Ring.com using your Ring username (email account) and password.
Click on your name in the top right corner to open the main menu.
In the main menu select Account.
In your My Account dashboard select Attach Plan.
Choose the Location or Device you’d like to attach your subscription to and then select Apply. Keep in mind, devices will only appear if you are the device owner (you set up the device on your account).
Does my device need to be setup to attach a subscription to it? Yes, the device you are connecting to your Protect Plan must be setup to apply it. You have one year to do this or the “paused” subscription on Amazon will be automatically cancelled. You will not be charged until your subscription is applied to a device or location.
Where do I go to see my billing information since I purchased my Protect Plan on Amazon.com? You can view subscription details, manage payment options, and cancel your subscription in the Memberships & Subscriptions section within your Amazon.com account.
Is there any difference in the subscription if I buy it on Amazon versus Ring.com? No, a Ring Protect Plan through Amazon will include all the same benefits of existing Ring protect ‘Basic’ and Plus’ plans on Ring.com.
If you are not able to pull up your Ring Cam to stream Live View on your Echo Show, Fire TV, Fire Tablet, or Echo Spot, please try the steps below to get things running smoothly again. Note: If the Ring device you are trying to stream from is battery operated, it will not activate the Live View if the battery is at 25% or less.
Step 1: Open the Ring app on your phone or tablet and confirm you are able to stream Live View. If you are not, then please refer to this Ring Community article to get things running smoothly. Once you are able to successfully pull up Live View from your Ring app, you should be able to view it on your Alexa device. If not, please go to Step 2 below.
Step 2: Once you confirm there is a strong enough wifi signal and speed (2mb Download and Upload from the network the device is connected to), open the Amazon Alexa app and confirm the following items below and follow necessary steps as needed:
1) Your Doorbell or Camera is properly linked to the Alexa account that you are using with your Alexa devices. You will see this under Devices in the bottom right corner. Alexa will need to have discovered your device before it can show the Live View. Please ensure you have the Ring device linked in your Amazon Alexa Skill app to achieve this.
2) The Ring device you are trying to stream from has the same name listed in the Ring App as it does in the Devices list in the Amazon Alexa app. If it shows a number for a name or an old name, then proceed with the below steps. Option one works with all Alexa Show and Fire devices, and option two is for neighbors with an Alexa Show.
Option One - Steps for all Alexa device owners using the Alexa Skill app.
Open the Amazon Alexa app
Tap on Devices in the bottom right corner
Select the Doorbell or Camera you are having trouble streaming from.
Tap the Trash Can Icon in the top right corner and select Delete, then stay in the Devices section
Tap the + in the top right corner of the All Devices section to add your Ring device to your Alexa account. Note: You can also say "Alexa, discover my devices." and your Alexa devices will discover any Ring devices in your Ring account.
Option Two - Steps for Echo Show device owners.
Swipe from right to left on the Echo Show screen to pull up smart home devices.
Tap on the Video Doorbell or Security Cam to start Live View.
If your device is still not streaming the Live View after trying all options above, consider restarting your Echo Show device and wifi router. If there is continued concern it would be best to connect with the Amazon support team. You can find out how to get in contact with Amazon Alexa Support in their forum here.
Yes, you can install a Ring Alarm Contact Sensor on a casement window. When installing the Contact Sensor it is best to put it opposite the hinges and in a spot the window can open/close easily. You are able to to place both pieces in unique angles that fit your window, as long as they are never more than one inch apart when closed. Some neighbors with casement windows find it best to place the sensor pieces at an angle so the edges line up, but do not fit flush together. See the provided example below.
We know casement windows can be tricky. This GIF above shows a creative approach to mounting, but it's not recommended unless the Contact Sensor is very securely mounted to the screen (and won't fall off) and there's at least a 1/2 inch of clearance for the back of the sensor so you can easily replace the batteries when needed. The Ring Alarm Slim Magnet is also a great option to consider for more mounting options. Note: Always remember to close your casement window if it rains or snows. Contact sensors are intended for indoor use only and should not get wet, as water can damage the sensor.
Contact Sensor Install Testing Tip
The best way to confirm if the pieces are installed optimally is to open the window, if the green light flashes and there is a chirp noise (if chirps are enabled in your settings), you have it installed correctly.
For a variety of ways to mount your Contact Sensor on a casement window or any other type of unique doors or windows, check out this Ring Help Center article.
This email update feature is currently slow rolling to all Neighbors and should be fully available by mid-July 2020. We appreciate your patience while we work to bring this feature to all neighbors. Those who have this feature currently, please follow the steps below to update your email in your Ring mobile app.
Open the main menu in the top left corner of your Ring mobile app.
Select Account from the main menu.
Tap on Email in the Personal section.
The app will then prompt you to enter your Ring account password. This is the same password you use to log in to the app.
After you confirm your new email address, you will automatically be logged out of the Ring app.
A verification email will be sent to your new email, open this email and follow the link within 24 hours to verify the new email address on your account.
Now you are all set to log back into the Ring app with your new email address!
Note: The ability to update your Ring account’s email address is currently only available through the Ring mobile app.
What if I am unable to get into my Ring account because I don’t have access to my old email account?
In the event that you are not signed into your Ring account, do not have access to the email account currently on file, and have not selected to receive your Two-Step Verification codes via SMS, you will need to connect with our support team directly here. We are unable to change your email address for you via the Community, as we are a neighbor to neighbor support forum. Please note: This request may take up to 72 hours to be changed. You must contact our support team at any of the numbers available here.
The new Chime Pro offers a special nightlight that you can easily turn on and off from your Ring app by following the steps below. Note: the nightlight toggle enables an "automatic" mode. This means the nightlight should turn on automatically when it gets dark in the room and off when there is light in the room.
Open the main menu in the top left corner of your Ring mobile app.
Tap your new Ring Chime Pro.
In the top right corner of the Chime Pro dashboard you will see a Nightlight toggle.
Tap to the toggle to the right to turn the nightlight on. See photo example below.
Note: the small blue circle light in the top right corner of the Chime Pro is an indicator that will remain on when your device is plugged into an electrical socket and connected to wifi.
Ring Smart Lights provide added security for your home and surrounding area. They are available with rechargeable solar and replaceable Alkaline battery options. Everyone’s home faces different outdoor elements and requires certain considerations when determining the best Smart Light for your home. The information below will help you determine which Smart Light option might be right for the different areas around your home.
What is the difference between Solar Smart Lights and Battery Smart Lights?
Solar Smart Lights use rechargeable lithium ion batteries that are charged daily with solar power by using integrated or connected solar panels. You can also charge the lithium ion batteries indoors using a Micro USB cable.
Battery Smart Lights use Alkaline (non-rechargeable) batteries that you can replace as needed.
What should be consider for the install location for each power type?
Solar Smart Lights will ideally receive direct sunlight for about half of the day. When choosing an install location for a solar device, it is best to avoid shaded areas. Example: areas with large trees or eaves on your home.
Smart Lights Battery can be installed anywhere, even shaded areas. They do not require direct sunlight and are a great solution when sunlight isn’t an option.
How cold does it get in your area? Cold temperatures can have an effect on all kinds of batteries which will make a difference for the experience you want with your Smart Lights. Both Smart Lights Solar and Smart Lights Battery see similar performance in lower temperatures. Both versions will usually run smoothly until the temperatures are -4°F (-20°C) which is when your batteries may begin to drain faster.
How often are your Smart Lights on? The amount of time your Smart Lights are on has the most impact on your Smart Light’s battery life.
Solar Smart Lights offer more flexibility of ‘on time’ as they are continuously being charged when installed in direct sunlight. Meaning, you can keep them on longer and at a brighter setting, as the battery is being charged during the day.
Battery Smart Lights will need to be replaced once a year with expected usage. Note: Expected usage is being on for five minutes a day with default settings.
What settings do I need to consider for extending the battery life of my Solar Smart Light and Battery Smart Lights? The bullet points below include helpful tips for both your Smart Lights Solar and Smart Lights Battery. However, it is important to note that with Smart Lights Solar, your battery can be extended longer when installed in optimal areas (i.e. direct sunlight).
Brightness Levels - lowering the brightness setting can draw less power from the device batteries with each activation.
Motion Sensitivity – this setting determines how sensitive your light is and ultimately how often your device turns on. Setting this to a lower sensitivity level will improve your battery performance.
Auto Shut Off Time - these settings control how long your lights will stay on after motion is detected. Reducing this setting so your light is on less will improve your battery performance.
Light Sensor Threshold Setting – this controls how dark it must be for your light to turn on from motion. Keeping it set to 3 or lower will preserve your battery life, as a lower setting will keep your lights from turning on until it is dark, when they are needed. Keep in mind, the default settings for most devices is 2, which works well for most neighbors.
Group Settings – when devices are grouped together, motion on any one device will cause them all to activate. If looking to conserve battery life, it is recommended that you only group lights together which you would want triggered from motion in a particular area.
How fast are your wifi speeds? Having a strong wifi signal to your Smart Lights Bridge is important for a fast reaction time between your Ring app and Smart Lights. No matter which Smart Lights option you choose, Battery or Solar, your wifi should be at least 1MB upload and download speed for the Bridge. Learn more in this Community article.
Do I need a Bridge no matter which option I choose? Yes, you need to have a Ring Bridge to connect any Ring Smart Light option with the Ring app. Learn more about how the Bridge works in this Community article.
At Ring, safety and security are at the core of everything we do. Which is why your Ring account is protected by advanced security features that help keep your account secure. Check out the Control Center, within the Ring mobile app, and see the tips below to learn more.
This security feature helps keep your account secure by requiring that you enter a unique six-digit code/one-time password (OTP) whenever you log into your Ring account. It is required anytime you log in to the Ring mobile app, Rapid Ring app, Ring desktop app, Neighbors app, Ring.com, and the Ring Community.
The image above shows the two options for how you can receive the code:
Text Message (SMS) - You will receive a text message with a unique six-digit code/OTP sent to the phone number associated with your account.
Email - You will receive an email with a unique six-digit code/OTP sent to the email address associated with your account.
Note: Two-step verification is required for each login. You can change your preferred method for receiving the six-digit code in the Control Center at any time.
Authorized Client Devices
This feature in the Control Center shows a list of all client devices that have logged into your Ring account since the last time you cleared the list. By selecting “Remove All”, all authorized client devices are logged out and you can start fresh. This way you’ll always know exactly what client devices are logged into your account. Learn more in this Community article.
Account Login Emails
These emails are designed to alert you when there is a new login to your account from a new device or browser, and they’re sent anytime somebody logs into your Ring account from a new device or browser. For example, if you log into Ring.com and enter in your two-step verification code, you will receive a timestamped email letting you know about this login. Note: If you receive one of these emails and you think that the login was not authorized, make sure to change your password. Changing your password will log out all authorized client devices.
The Shared Users feature is an easy way to keep your account secure. You should never share your username (account email address) and password with others. If you want to give somebody access to your Ring device, we highly suggest you add them as a Shared User. If you no longer wish for someone to have access to the Ring devices as a Shared User, it’s easy to remove them from your account from the Shared Users section of the Control Center.
Using these security features and tips will help you keep your account secure.
Sometimes repetitive events happen in front of your door during a small window of time, such as kids playing in the yard. These repetitive events can trigger your device over and over again, sending you multiple motion alerts. Motion Frequency settings help reduce the number of tedious alerts you receive by recognizing that a continuous motion event is occurring in front of your deviceand “snoozing”/“sleeping” during such events. This feature can help preserve the battery for your Video Doorbell, Video Doorbell 2, and Peephole Cam.
HOW IT WORKS
Your Video Doorbell, Video Doorbell 2, and Peephole Cam’s motion sensors are designed to alert you anytime a heat signature enters the area covered by your motion zones. Your device can experience many events in front of it each day. However, sometimes a repetitive event will occur in front of your device. When the device recognizes this repetitive event, it will “sleep” for an intermittent amount of time to preserve battery and reduce monotonous alerts. By setting your Motion Frequency, you can adjust the amount of time that your device “sleeps” during these events.
FIND IT - Open the main menu in the top left corner of the Ring app > Select “Devices” > Select your device > Select “Motion Settings” > Select “Motion Frequency”
Choosing Frequent will maximize the number of alerts from your device. This means that the “sleep” time will be very short between repetitive motion events identified by your device. You will receive more motion alerts and your device's battery is likely to drain much faster.
When to use Frequent Alerts: You live in an area with very little foot or car traffic in front of your device.
Note: It is great to set it to frequent when you are testing your motion zones.
This is the recommended setting to begin with as it offers a good balance between the number of alerts and battery life. This setting will increase the “sleep” time between repetitive motion alerts. After monitoring the activity in front of your door, adjust the sensitivity accordingly.
When to use Standard Alerts: You live in an area with minimal foot traffic, and kids or people are rarely moving around in front of your device.
Choosing Light will maximize the “sleep” timebetween repetitive motion alerts. This will make your device less likely to notify you for some motions because it will consider them to be repetitive. This setting can lead to missed notifications depending on your device location, so make sure to monitor your motion alerts closely when first using this setting.
When to use Light Alerts: If you live in a high foot traffic area, such as a city, this can help reduce repetitive alerts from groups of people walking by.
Motion settings are unique to everyone's needs and location. However, finding the best motion settings for your Doorbell is easiest when it is installed at the best angle and view. Please remember, that there is no perfect setting for everyone. As you adjust your motion sensor setting, you are also adjusting the level of sensitivity for your motion zones, which will affect how many motion alerts you receive.
As we dive deeper into motion settings, remember to take into consideration the view from your Doorbell camera, also known as the camera view. This is not to be confused with the field of motion, which is what your sensors cover. The photo below is an example of a camera view.
Field of Motion
Your field of motion differs from the camera's field of view, as it’s the area your device will be triggered by heat signature movement. In the photo below you see a blue line with arrows. From that blue line down is considered the field of motion for your device. It does not sense motion in the entire camera view area; it only senses motion from the midway point down.
Field of Motion
Note: We recommend positioning the device so that the field of motion is focused on where a person's shoulders and torso area would be as they approach. This will ensure the most accuracy in detecting the heat signatures of someone approaching your device. Especially if you can install it in a way that they approach from the side, crossing through the motion zones as they approach your Doorbell.
Now that we understand where the field of motion falls versus the camera view, let's look at your motion settings. Adjusting the motion range for your zones doesn't determine how far away your motion detectors will sense heat. Instead, it adjusts how sensitive your device will be to heat signatures. Take a look at the motion range slider in the example below. If you set it to “MAX”, it will be very sensitive and may send you a lot of false alerts from cars if you are close to a road. However, if you set it too close to “MIN”, it might miss people approaching your device and lead to you only having a video of them leaving.
The example below shows the motion zone settings. You can tap each zone to enable and disable detection for those areas.
Testing Your Settings
When configuring your motion zones, be sure to test your device to confirm that you have your ideal setting by following the steps below.
In the Ring app open the main menu in the top left corner and select “Devices.”
Select your Video Doorbell from the “Devices” list.
Tap “Motion Settings”.
Tap “Motion Frequency” then select “Frequent” and tap “Save” in the top right corner.
Go back to Motion Settings and tap “Motion Zones.”
Adjust your motion range setting to find your ideal sensitivity, then tap “Continue.”
Select your preferred Motion Zones, then tap “Save.”
Press your Doorbell to save the settings.
Test your settings by walking toward your Doorbell and opening the motion event notification to see where you are in the camera view when it starts to capture video.
If there seems to be a delay, you’ll need to increase your motion range or check your Wi-Fi speeds.
If it records too early, you’ll need to decrease your motion range.
Once you like your Motion Settings and when they trigger your Doorbell, go back and select your preferred Motion Frequency setting to preserve battery life.
Note: “Standard” is recommended for the best balance of motion detection and battery performance.
It is a list of all the phones, tablets, and computers that have ever logged into your Ring account via the Ring website or Ring mobile apps (Ring, Neighbors, or Rapid Ring). If your phones, tablets, and computers have multiple Ring apps, each app will be listed as a separate device. Example: If you log into your Ring account on a computer in a web browser it will show the device type and “ring-site.” See the example below.
Where can I find my Authorized Client Devices list?
Open your iOS or Android Ring app > Open the main menu in the top left corner > Select “Control Center” > Scroll down and tap “Authorized Client Device.” Here you will see your accounts authorized devices lists.
What if I don’t want these devices authorized on my account?
This list will remain there until you select the option “Remove All,” which will log out any account currently logged in, including linked integration accounts such as Alexa and SmartThings. Note: You will be logged out of the device you are accessing Control Center on, meaning you will need to log back in after selecting this option. If you have Two-Factor Authentication turned on you will need to verify your account as well.
At Ring our customers privacy and security is important to us, which is why we are excited to introduce the Control Center to your Ring app! This new easy to use dashboard will give you the ability to view, access, and change even more privacy and security settings for your Ring account. Read further to learn more about this exciting update that brings all your security settings into one location.
How does it work?
Open the main menu in the top left corner of your iOS or Android Ring app then tap “Control Center.” Once in the Control Center you will be able to view and control your Ring accounts privacy and security settings. Two of our favorite features in the Control Center are “Authorized Client Device,” where you can remove the list of devices that are currently authorized and “Linked Accounts,” where you can manage the external apps and services linked to your account.
Where can I access Control Center?
On Ring.com, as well as the iOS and Android Ring core app. We will update you here of any future availability in your Ring desktop app.
Is a Ring Protect Plan required for this feature?
No, this is available for all our neighbors within their Ring app.
When will I have this feature?
The Control Center feature began slow rolling out on January 30th, 2020. It is currently available for all neighbors.
Yes, Ring Smart Lights can work without a Bridge. However, without a Bridge they will not connect to the Ring app, which changes functionality and customization. Below are the two possible scenarios of how they will work without a Bridge:
Never connected to a Bridge - Smart Lights that are never paired with a Bridge will only have the factory settings, which can only be updated once they are connected to a Bridge. These devices will not be optimized with continual updates, and their settings can’t be changed. Meaning you will not have all the customization that you get by using the Bridge to connect them to the Ring app, i.e., the ability to adjust the Smart Lights sensitivity and connect to other Ring devices.
Bridge goes offline - Ring Smart Lights that are paired to a Bridge that go offline will continue to work as if that Bridge is online, except that they can’t receive updates, their settings can’t be updated, and they won’t generate Ring app notifications. However, they will still detect motion and even turn on together in a group. Meaning if you experience a power outage, your battery and solar powered Smart Lights will continue to follow their set commands. Once the Bridge comes back online (wifi or power is restored), the system will resume full operation as normal.
Your Ring Smart Lights Bridge has two icons on it to give you more information. The Wi-Fi icon shows more detail about its connection to Wi-Fi and the Light Connection icon shows if it is sending out a transmission to your Smart Light devices. Check out the bullet points below for more info!
Blue LED - Wi-Fi Status
Slow Blink - Setup Mode
Fast Blink - Offline
Exception: during setup fast blinking means the device is updating.
Solid Blue - Online
Light Connection Icon
Green LED - Transmission is occurring with lights.
Red LED - There is a transmission error.
Have questions or feedback? Please reply to this post below.
The Ring Bridge is required for your Ring Smart Light system to work, it is at the center of your setup connecting lights, Motion Sensors, and Transformers together. We've compiled a few frequently asked questions about the Bridge to help you better understand its functionality and best practices when building out your perfect Smart Light setup.
What is the Bridge?
The Bridge is the center of your Smart Light setup, allowing you to control your lights from the Ring App and create groups.
Our Bridge uses a long-range radio frequency network that can extend farther than wifi so one Bridge can usually cover your whole home.
What is the signal strength (RSSI) of my Bridge and why is it important?
RSSI is a measurement used to show the signal strength between two wireless devices. Your Smart Light devices show two readings for this in the Device Health section within the app.
Ring Bridge to Router RSSI - The better this number is the farther your Bridge can extend a signal to your devices. For example, if your RSSI is -45 this is good, if it is -70 this can be bad and there is possibly too much interference between them which could cause your Bridge to fall offline.
Bridge to Smart Light device RSSI - The better this number is the better your Bridge will connect to this device. Since this signal can travel farther -70 is a good reading. However, if it reads -90 there maybe too much interference between them which could cause the device to fall offline.
Check out this Community article for more information about your Smart Lighting device RSSI.
Where is a good place to install my Bridge?
You want the Bridge as close to the wifi source as possible to gain a strong signal, but also as close to the middle of your Smart Light setup as possible.
Not Covered - try to avoid having it covered or hidden away in cabinets, closets, or in my case under a metal desk. Give it space to get the signal out, the metal desk I had mine under kept it from giving my lights the signal they deserve to keep my balcony bright.
Move It - once the lights are set up, you can move the Bridge around to see if there is a better location to gain the strongest signal all your Smart Light devices.
Can the Ring Bridge work on a Chime Pro Wifi network?
Not currently, we will keep you updated if this changes.
Do other Ring devices talk to the Ring Bridge?
No. Only Ring Smart Lighting uses the Bridge today.
What happens if I have to replace my Bridge? Will all the lights need to be setup again?
Nope! Once you setup one Bridge, the lights know to connect to whatever Bridge is setup at that location. They can be changed if there is an issue without having to start the setup from scratch each time.
Your Video Doorbell (1st generation) and Video Doorbell 2 have three passive infrared motion sensors providing 160 degrees of horizontal motion coverage. When these sensors detect motion they trigger your devices camera to stream the view from your door. This is why it’s so important to find the perfect height and viewing angle when installing your camera. For example, if you install it pointing up toward your porch ceiling, the motion sensors will be angled in a way that they will be triggered by motion further away, but may miss visitors just a couple feet from your door.
CAMERA VIEW VS. MOTION SENSOR COVERAGE
The field-of-view for your Video Doorbell is the area you see when it is streaming video, whereas the motion sensor coverage is the area your device actually senses motion in. Notice in the photos below how the camera view (in green) lets you see the entire area in front of the door, while the motion sensors cover the midway horizon point to the ground (in blue). The device is designed this way so that it will be triggered by a person's heat signature from their shoulders down when installed at the correct angle.
Camera ViewMotion Sensor CoverageHEIGHT
In the photo above, the ideal mounting height for your Video Doorbell is 48" on a level surface. This positions the sensors at the ideal location to detect approaching visitors and have the best view from the camera. Note: This may not be the case if you are installing the device at the top of a hill or set of stairs. In such a location you might want to use a Wedge Kit to angle your Doorbell down for better coverage of approaching visitors walking up to the door. You always want to think of your device’s field-of-view and motion sensor coverage when installing it.
The angle you install your device at is very important for optimizing the camera’s field-of-view and motion sensor coverage. If you angle it down too far, it will cover a smaller area and possibly miss someone approaching. However, if you angle it up too high, it will cover a larger area and distance, which could result in false alerts from cars driving by.
You should also consider the street you live on when setting up your Doorbell. For example, if you live on a busy street, you will want to ensure that the device is angled so that the street is roughly above the bottom two-thirds of the camera view. This may help lower the number of false alerts from cars.
UNIQUE INSTALLATION LOCATIONS
Having a hard time getting the right view with your Video Doorbell? That could possibly be due to:
Raised entrance with steps
With one of these unique installation locations, a Wedge or Corner Kit may help. Learn more about Wedge and Corner kits in the videos below.
Yes! This is because there are two different sensors in your Ring Security Cam’s. See below for an in depth look between the Lights and Camera sensors.
Lights - are triggered by a passive infrared sensor (PIR) that covers a larger area in front of your device than the cameras advanced motion detection. You can adjust this sensors sensitivity in the devices “Light Settings” section of the Ring app.
Camera - is triggered by advanced motion detection, when something enters the zones you created. You will create these motion zones and adjust their sensitivity in the devices “Motion Settings” section of the Ring app.
Keep in mind, it is possible for your lights to be triggered by movement in an area that is covered by your the PIR sensor, however, the movement might be too far or does not enter the advanced motion zones you created. This will result in your lights turning on, but you will only receive a motion notification from the Ring app if your camera is triggered and begins filming a live event.
Once you install your Video Doorbell or Security Cam, you may notice recurring events that cause you to receive multiple motion alerts during a certain time period every week. For example, my mail person triggers my Doorbell Motion Zones around 2pm Monday through Friday when they bring my mail. If you don’t want motion alerts for these repetitive events, setting a Motion Schedule during this time frame will ease the number of known alerts you receive at the same time each week.
How it Works
When you set a motion schedule, your Ring app will not alert you during the specific periods of time you select, but your device will still record these events.
Note: Your device’s recordings will only be available if you are signed up for one of our Protect Plans or are currently enrolled in a 30-day free trial.
Setting Your Motion Schedule
Step One: Open the main menu in the top left corner of the Ring app, select Devices Then pick the Cam or Doorbell you would like to create the schedule for and select Motion Settings.
Step Two: Select Motion Schedule in the Advanced Settings section.
Step Three: Here you can see all your past motion schedules. To add a new one, simply tap the plus sign or select ADD A NEW RULE.
Step Four: Choose the time frame and days that you would like this motion schedule to repeat. Also, make sure to name it something before tapping save.
Step Five: Once you have saved your motion setting, it should appear in the list. You can turn off any Motion Schedule Rule by tapping the toggle off. If you prefer to delete it, swipe left on the rule you want to remove and tap Delete.
You must turn off or delete the rule in order to receive motion alerts during the days and times designated in your motion schedules.
Have you ever changed your Chime Tone? During most of the year, I enjoy my Chime to be set on the Ring Default Chime Tone. However, during certain times of the year, such as Halloween, I enjoy shaking things up a bit with the festive tones that are available. Learn how to change the Chime Tone on your Chime or Chime Pro below.
Open the Ring app and tap the three bars in the top left corner to open the main menu.
Select the Chime or Chime Pro on your account.
Select “Audio Settings.”
Select “Chime Tones.”
Look through the list of tones and select your preferred tone.
Tap “Save Changes” wait a moment for the update to finalize.
You're all set! Test and enjoy your new tone when you get an alert. Be on the lookout for special tones during the holiday season.
I currently have a Spotlight Cam Wired at my house. Not only am I able to monitor my home, I also capture lots of fun animals walking by and even goofy videos of my friends. We'd love to see some of your fun and unique videos shared within the Community. In order to share your video, we wanted to give you the best steps for you to retrieve the URL of your favorite Ring device videos. Below are the main ways you can do this from your Ring app and on Ring.com.
Ring App (iOS and Android)
Open your Ring app and tap the menu in the top left corner of the main screen.
Open the video you would like to share.
Click the share icon in the bottom right corner of the play screen.
Select the emailing option.
This will open a new email message on your phone with the link in the body of it.
Tap and hold on the link to copy it.
Now you are ready to paste that video link wherever you want it seen!
Log into your Ring account online.
Go to your device history.
Select a video from the list.
Click button in the top right corner of the video labeled “Share.”
Click “Get Link.”
Click “Copy to Clipboard.”
Now you are ready to paste that link wherever you would like to share it.
What is the difference between the Ring Basic Plan and the Protect Plus Plan?
Trying to decide which Ring Protect Plan is best for you? Well, there are four main differences between the Ring Basic Plan and the Protect Plus Plan to consider. The differences are listed below to help you decide which plan is best for your needs.
Number of devices covered
Protect Plus Plan - covers unlimited Ring device at one location.
Protect Basic Plan - covers a single camera or doorbell device. For example, if you have one Spotlight Cams and one Video Doorbell, you would get one Protect Basic Plan for each device.
Protect Plus Plan - includes an extended warranty which will extend your devices original warranty. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription.
Protect Basic Plan - includes one year of warranty from purchase date.
Ring Discount - Only offered with Protect Plus Plan
Protect Plus Plan - you will receive a 10% discount on Ring.com purchases, so you can grow your ring of security! Check out this Community article for more details on that discount.
Professional Monitoring - Only offered with Protect Plus Plan
Protect Plus Plan - includes Professional Monitoring in eligible locations (U.S. (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) and Canada excluding Quebec) with the Ring Alarm.
Check out the Protect Plans page to learn more about which plan is best for your needs!