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Ring Device Tips and How To's

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Control your 2nd generation Contact Sensors and Motion Detectors LED Light
You can now choose whether or not your 2nd generation Contact Sensors and Motion Detectors blink when opened or when motion is detected. Follow the steps below to toggle LED light settings on and off:

  • Open your Ring mobile app.
  • Open the main menu in the top left hand corner of your Ring mobile app.
  • Tap Devices
  • Select the 2nd generation Contact Sensor or Motion Detector you would like to update.
  • Tap the LED Settings tile.
  • In the LED Settings section you can toggle the Contact Sensor LED light on (to the right) or off (to the left).

    LED Settings.png

     

Dash Replenishment now available for Alarm 2nd generation Contact Sensor and Motion Detector batteries
You can now add your Ring Alarm 2nd generation Contact Sensors and Motion Detectors to the Dash Replenishment program via Alexa. When a battery is low, Amazon will automatically order the correct replacement batteries, keeping track of how many batteries were in the previous order. Learn more about Dash Replenishment on Amazon.

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Answering your Ring Video Doorbell is easier than ever with an Echo Show or Echo Spot. You can have Live View automatically begin streaming on these Echo Show devices when someone presses your Doorbell. First, make sure your Ring Video Doorbell is connected to your Alexa device. Learn how to connect it in this Ring Help Center article. Once it is connected, follow the steps below to turn on the Automatic Live View feature in your Alexa Skill app.

  • Open the Devices section in the Alexa Skill app in the bottom right corner, then select Cameras.
  • Select the Video Doorbell from the list of devices.
  • Tap Announcement Devices in the top of the Announcements section to confirm that you have one of the required Echo Show or Echo Spot devices connected to your Doorbell.
  • Toggle the Doorbell Press Announcements toggle to the On position (to the right).
  • Now you are all set and Live View will automatically activate on your chosen Echo Show devices. You will be muted and need to tap the Microphone button to speak with the visitor.

If you are having trouble with the Alexa Live View feature please check out this Community article for helpful tips to get your Live View running smoothly.

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The RSSI reading in your app will help you know how strong the signal is between your Bridge and router, also your Bridge and Smart Lighting devices. Think of the Bridge as the center of your Smart Light setup. It needs to be in a location where it can have a strong connection to your wifi router and to your Smart Lighting devices. Your Bridge can be moved after you set it up to get the best RSSI for your Smart Lighting devices. Learn more about your Bridge in the Community article.

Where to Find your Device’s RSSI
Open your Ring app, select your Bridge or a Smart Light device, then select the “Device Health” section to see the signal strengths. If you tap on the reading in your apps Device Health section for your Smart Light or Bridge it will show you the RSSI number value. 

Smart Light Signal Strength in AppSmart Light Signal Strength in AppUnderstand Your RSSI Reading Ranges

Wifi Router to Bridge

  • Bad (-61 to -90) is critical and will likely cause a loss of functionality or be unable to maintain a usable connection to the wifi altogether.
  • Fair (-60 to -41) is sufficient. Possible connection issues if constantly at -60.
  • Good (-40 or better) is virtually no interference and a very strong signal.

Bridge to Smart Light Device - Our Bridge uses a long-range radio frequency network that can extend farther than wifi, so the reading meanings are different than wifi router to Bridge.

  • Bad (-90 to -100) is critical and will likely cause a loss of functionality or be unable to maintain a usable connection to your Bridge altogether.
  • Fair (-81 to -89) is sufficient. Possible connection issues if constantly at -89.
  • Good (-80 or better) is virtually no interference and a very strong signal.

Common Results of Poor RSSI

  • Delayed Commands - the commands you have setup for your lights may take longer to activate or might not happen at all if the device has a weak signal to the Bridge.
  • Loading Status - the status of your lights will likely take longer to load the weaker it’s signal is.
  • Poor RSSI Reading - if a router is an older model or is just not strong at broadcasting signal, the RSSI could be poor even though little interference exists between the router and Bridge.

Tips for Poor RSSI
If you’re having connectivity concerns and don’t have the best RSSI readings, it would be good to start by moving your Bridge closer to your wifi source. Try to keep it uncovered and give it room to let the signal out. You can move the Bridge around freely to try and find the best spot for your setup. Trying to get a strong signal between the Bridge and your Router, as well as the Bridge and your Smart Light devices.

IMPORTANT REMINDER
If speeds are not sufficient, but the router is right near the Ring device, the RSSI can certainly read a strong value. It only knows the signal strength, but it does not measure the resources otherwise. To measure that you will want to run a speed test, you can learn how here.

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When you purchase a Ring Protect Plan, you can get even more out of your devices. It is a comprehensive subscription service that lets you review, share and save every video and photo captured by your Ring Camera or Doorbell and opt-in to 24/7 Professional Monitoring for the Ring Alarm. It is now available for purchase through Amazon.com. Below are answers you might find useful after purchasing your plan. Note: You must be based in the United States to purchase a Protect Plan on Amazon.com, the location is based on your Amazon account location.

How do I link my Amazon and Ring account?
It is required that you link your Amazon and Ring accounts to connect the subscription to your device. See the steps below to do so.

  1. First, sign in to your Ring account on Ring.com using your Ring username (email account) and password.
  2. Click on your name in the top right corner to open the main menu.
  3. In the main menu select Account.
  4. Click on the Link Amazon Account link from you My Account dashboard.
  5. Re-enter your Ring account password.
  6. Enter your Amazon account information (your Amazon username and password).
  7. Once your Amazon account is linked, follow the steps below to attach your plan.

Do I need to do anything after I purchase my Protect Plus Plan on Amazon?
Yes, you will need to attach the plan to the device you would like covered. You can do so by following the steps below.

  • Make sure your Amazon and Ring account are linked, using the steps above. Then click on the Attach Plan option banner in your mobile Ring app dashboard (see example below) or follow steps 2-6 in your account on Ring.com.image (2).png

     

    Note: If you unlink your Ring and Amazon account at any time the subscription will be “paused” until they are connected again. This means that we pause service and stop billing.
  1. Sign in to your Ring account on Ring.com using your Ring username (email account) and password.
  2. Click on your name in the top right corner to open the main menu.
  3. In the main menu select Account.
  4. In your My Account dashboard select Attach Plan.
  5. Choose the Location or Device you’d like to attach your subscription to and then select Apply. Keep in mind, devices will only appear if you are the device owner (you set up the device on your account).

Does my device need to be setup to attach a subscription to it?
Yes, the device you are connecting to your Protect Plan must be setup to apply it. You have one year to do this or the “paused” subscription on Amazon will be automatically cancelled. You will not be charged until your subscription is applied to a device or location.

Where do I go to see my billing information since I purchased my Protect Plan on Amazon.com?
You can view subscription details, manage payment options, and cancel your subscription in the Memberships & Subscriptions section within your Amazon.com account.

Is there any difference in the subscription if I buy it on Amazon versus Ring.com?

No, a Ring Protect Plan through Amazon will include all the same benefits of existing Ring protect ‘Basic’ and Plus’ plans on Ring.com.

Check out this Ring Help Center article for more information about buying a protect plan on Amazon.com.  

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If you are not able to pull up your Ring Cam to stream Live View on your Echo Show, Fire TV, Fire Tablet, or Echo Spot, please try the steps below to get things running smoothly again. Note: If the Ring device you are trying to stream from is battery operated, it will not activate the Live View if the battery is at 25% or less.

Step 1: Open the Ring app on your phone or tablet and confirm you are able to stream Live View. If you are not, then please refer to this Ring Community article to get things running smoothly. Once you are able to successfully pull up Live View from your Ring app, you should be able to view it on your Alexa device. If not, please go to Step 2 below.

Step 2: Once you confirm there is a strong enough wifi signal and speed (2mb Download and Upload from the network the device is connected to), open the Amazon Alexa app and confirm the following items below and follow necessary steps as needed:

1) Your Doorbell or Camera is properly linked to the Alexa account that you are using with your Alexa devices. You will see this under Devices in the bottom right corner. Alexa will need to have discovered your device before it can show the Live View. Please ensure you have the Ring device linked in your Amazon Alexa Skill app to achieve this.

2) The Ring device you are trying to stream from has the same name listed in the Ring App as it does in the Devices list in the Amazon Alexa app. If it shows a number for a name or an old name, then proceed with the below steps. Option one works with all Alexa Show and Fire devices, and option two is for neighbors with an Alexa Show.

    • Option One - Steps for all Alexa device owners using the Alexa Skill app.
      1. Open the Amazon Alexa app
      2. Tap on Devices in the bottom right corner
      3. Select the Doorbell or Camera you are having trouble streaming from.
      4. Tap the Trash Can Icon in the top right corner and select Delete, then stay in the Devices section
      5. Tap the + in the top right corner of the All Devices section to add your Ring device to your Alexa account.

        Note:
        You can also say "Alexa, discover my devices." and your Alexa devices will discover any Ring devices in your Ring account.
    • Option Two - Steps for Echo Show device owners.
      1. Swipe from right to left on the Echo Show screen to pull up smart home devices.
      2. Tap on the Video Doorbell or Security Cam to start Live View.

If your device is still not streaming the Live View after trying all options above, consider restarting your Echo Show device and wifi router. If there is continued concern it would be best to connect with the Amazon support team. You can find out how to get in contact with Amazon Alexa Support in their forum here.

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Yes, you can install a Ring Alarm Contact Sensor on a casement window. When installing the Contact Sensor it is best to put it opposite the hinges and in a spot the window can open/close easily. You are able to to place both pieces in unique angles that fit your window, as long as they are never more than one inch apart when closed. Some neighbors with casement windows find it best to place the sensor pieces at an angle so the edges line up, but do not fit flush together. See the provided example below.

 

casement_window_smaller4.gif

 

We know casement windows can be tricky. This GIF above shows a creative approach to mounting, but it's not recommended unless the Contact Sensor is very securely mounted to the screen (and won't fall off) and there's at least a 1/2 inch of clearance for the back of the sensor so you can easily replace the batteries when needed. The Ring Alarm Slim Magnet is also a great option to consider for more mounting options. Note: Always remember to close your casement window if it rains or snows. Contact sensors are intended for indoor use only and should not get wet, as water can damage the sensor. 

 

Contact Sensor Install Testing Tip

The best way to confirm if the pieces are installed optimally is to open the window, if the green light flashes and there is a chirp noise (if chirps are enabled in your settings), you have it installed correctly. 


For a variety of ways to mount your Contact Sensor on a casement window or any other type of unique doors or windows, check out this Ring Help Center article

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How do I change my Ring account email address?

This email update feature is currently slow rolling to all Neighbors and should be fully available by mid-July 2020. We appreciate your patience while we work to bring this feature to all neighbors. Those who have this feature currently, please follow the steps below to update your email in your Ring mobile app.

  • Open the main menu in the top left corner of your Ring mobile app.
  • Select Account from the main menu.
  • Tap on Email in the Personal section.
  • The app will then prompt you to enter your Ring account password. This is the same password you use to log in to the app.
  • You will then be prompted to enter a verification code that is sent to your phone or email depending on your Two-Step Verification settings.
  • Enter the verification code into the Ring app.
  • Enter your new email address into the app.
  • Re-enter your new email address into the app.
  • Tap Save, then tap Confirm.
  • After you confirm your new email address, you will automatically be logged out of the Ring app.
  • A verification email will be sent to your new email, open this email and follow the link within 24 hours to verify the new email address on your account.
  • Now you are all set to log back into the Ring app with your new email address!

Note: The ability to update your Ring account’s email address is currently only available through the Ring mobile app. 

 

What if I am unable to get into my Ring account because I don’t have access to my old email account?

  • In the event that you are not signed into your Ring account, do not have access to the email account currently on file, and have not selected to receive your Two-Step Verification codes via SMS, you will need to connect with our support team directly here. We are unable to change your email address for you via the Community, as we are a neighbor to neighbor support forum. Please note: This request may take up to 72 hours to be changed. You must contact our support team at any of the numbers available here.

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The new Chime Pro offers a special nightlight that you can easily turn on and off from your Ring app by following the steps below. Note: the nightlight toggle enables an "automatic" mode. This means the nightlight should turn on automatically when it gets dark in the room and off when there is light in the room.

 

  • Open the main menu in the top left corner of your Ring mobile app.
  • Tap Devices.
  • Tap your new Ring Chime Pro.
  • In the top right corner of the Chime Pro dashboard you will see a Nightlight toggle.
  • Tap to the toggle to the right to turn the nightlight on. See photo example below.Chime Pro Nightlight.png

Note: the small blue circle light in the top right corner of the Chime Pro is an indicator that will remain on when your device is plugged into an electrical socket and connected to wifi.

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Ring Smart Lights provide added security for your home and surrounding area. They are available with rechargeable solar and replaceable Alkaline battery options. Everyone’s home faces different outdoor elements and requires certain considerations when determining the best Smart Light for your home. The information below will help you determine which Smart Light option might be right for the different areas around your home.

What is the difference between Solar Smart Lights and Battery Smart Lights?

  • Solar Smart Lights use rechargeable lithium ion batteries that are charged daily with solar power by using integrated or connected solar panels. You can also charge the lithium ion batteries indoors using a Micro USB cable.
  • Battery Smart Lights use Alkaline (non-rechargeable) batteries that you can replace as needed.

What should be consider for the install location for each power type?

  • Solar Smart Lights will ideally receive direct sunlight for about half of the day. When choosing an install location for a solar device, it is best to avoid shaded areas. Example: areas with large trees or eaves on your home.
  • Smart Lights Battery can be installed anywhere, even shaded areas. They do not require direct sunlight and are a great solution when sunlight isn’t an option.

How cold does it get in your area?
Cold temperatures can have an effect on all kinds of batteries which will make a difference for the experience you want with your Smart Lights. Both Smart Lights Solar and Smart Lights Battery see similar performance in lower temperatures. Both versions will usually run smoothly until the temperatures are -4°F (-20°C) which is when your batteries may begin to drain faster.

How often are your Smart Lights on?
The amount of time your Smart Lights are on has the most impact on your Smart Light’s battery life.

  • Solar Smart Lights offer more flexibility of ‘on time’ as they are continuously being charged when installed in direct sunlight. Meaning, you can keep them on longer and at a brighter setting, as the battery is being charged during the day.
  • Battery Smart Lights will need to be replaced once a year with expected usage. Note: Expected usage is being on for five minutes a day with default settings.

What settings do I need to consider for extending the battery life of my Solar Smart Light and Battery Smart Lights?
The bullet points below include helpful tips for both your Smart Lights Solar and Smart Lights Battery. However, it is important to note that with Smart Lights Solar, your battery can be extended longer when installed in optimal areas (i.e. direct sunlight).

  • Brightness Levels - lowering the brightness setting can draw less power from the device batteries with each activation.
  • Motion Sensitivity – this setting determines how sensitive your light is and ultimately how often your device turns on. Setting this to a lower sensitivity level will improve your battery performance.
  • Auto Shut Off Time - these settings control how long your lights will stay on after motion is detected. Reducing this setting so your light is on less will improve your battery performance.
  • Light Sensor Threshold Setting – this controls how dark it must be for your light to turn on from motion. Keeping it set to 3 or lower will preserve your battery life, as a lower setting will keep your lights from turning on until it is dark, when they are needed. Keep in mind, the default settings for most devices is 2, which works well for most neighbors.
  • Group Settings – when devices are grouped together, motion on any one device will cause them all to activate. If looking to conserve battery life, it is recommended that you only group lights together which you would want triggered from motion in a particular area.

How fast are your wifi speeds?
Having a strong wifi signal to your Smart Lights Bridge is important for a fast reaction time between your Ring app and Smart Lights. No matter which Smart Lights option you choose, Battery or Solar, your wifi should be at least 1MB upload and download speed for the Bridge. Learn more in this Community article.

Do I need a Bridge no matter which option I choose?
Yes, you need to have a Ring Bridge to connect any Ring Smart Light option with the Ring app. Learn more about how the Bridge works in this Community article.

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At Ring, safety and security are at the core of everything we do. Which is why your Ring account is protected by advanced security features that help keep your account secure. Check out the Control Center, within the Ring mobile app, and see the tips below to learn more.

 

Two-Step Verification 

This security feature helps keep your account secure by requiring that you enter a unique six-digit code/one-time password (OTP) whenever you log into your Ring account. It is required anytime you log in to the Ring mobile app, Rapid Ring app, Ring desktop app, Neighbors app, Ring.com, and the Ring Community.2sv.png

 

The image above shows the two options for how you can receive the code:

  • Text Message (SMS) - You will receive a text message with a unique six-digit code/OTP  sent to the phone number associated with your account.
  • Email - You will receive an email with a unique six-digit code/OTP sent to the email address associated with your account. 
  • Note: Two-step verification is required for each login. You can change your preferred method for receiving the six-digit code in the Control Center at any time. 

 

Authorized Client Devices 

This feature in the Control Center shows a list of all client devices that have logged into your Ring account since the last time you cleared the list. By selecting “Remove All”, all authorized client devices are logged out and you can start fresh. This way you’ll always know exactly what client devices are logged into your account. Learn more in this Community article.  

 

Account Login Emails

These emails are designed to alert you when there is a new login to your account from a new device or browser, and they’re sent anytime somebody logs into your Ring account from a new device or browser. For example, if you log into Ring.com and enter in your two-step verification code, you will receive a timestamped email letting you know about this login. Note: If you receive one of these emails and you think that the login was not authorized, make sure to change your password. Changing your password will log out all authorized client devices.

 

Shared Users

The Shared Users feature is an easy way to keep your account secure. You should never share your username (account email address) and password with others. If you want to give somebody access to your Ring device, we highly suggest you add them as a Shared User. If you no longer wish for someone to have access to the Ring devices as a Shared User, it’s easy to remove them from your account from the Shared Users section of the Control Center. 

 

Using these security features and tips will help you keep your account secure. 

 

 

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OVERVIEW

Sometimes repetitive events happen in front of your door during a small window of time, such as kids playing in the yard. These repetitive events can trigger your device over and over again, sending you multiple motion alerts. Motion Frequency settings help reduce the number of tedious alerts you receive by recognizing that a continuous motion event is occurring in front of your device and “snoozing”/“sleeping” during such events. This feature can help preserve the battery for your Video Doorbell, Video Doorbell 2, and Peephole Cam. 

 

HOW IT WORKS

Your Video Doorbell, Video Doorbell 2, and Peephole Cam’s motion sensors are designed to alert you anytime a heat signature enters the area covered by your motion zones. Your device can experience many events in front of it each day. However, sometimes a repetitive event will occur in front of your device. When the device recognizes this repetitive event, it will “sleep” for an intermittent amount of time to preserve battery and reduce monotonous alerts. By setting your Motion Frequency, you can adjust the amount of time that your device “sleeps” during these events.  

 

FIND IT -  Open the main menu in the top left corner of the Ring app  > Select “Devices” > Select your device > Select “Motion Settings” > Select “Motion Frequency”

 

File.jpg

 

  • FREQUENT

    • Choosing Frequent will maximize the number of alerts from your device. This means that the “sleep” time will be very short between repetitive motion events identified by your device. You will receive more motion alerts and your device's battery is likely to drain much faster.
    • When to use Frequent Alerts: You live in an area with very little foot or car traffic in front of your device. 
    • Note: It is great to set it to frequent when you are testing your motion zones. 
  • STANDARD

    • This is the recommended setting to begin with as it offers a good balance between the number of alerts and battery life. This setting will increase the “sleep” time between repetitive motion alerts. After monitoring the activity in front of your door, adjust the sensitivity accordingly. 
    • When to use Standard Alerts: You live in an area with minimal foot traffic, and kids or people are rarely moving around in front of your device. 
  • LIGHT

    • Choosing Light will maximize the “sleep” time between repetitive motion alerts. This will make your device less likely to notify you for some motions because it will consider them to be repetitive. This setting can lead to missed notifications depending on your device location, so make sure to monitor your motion alerts closely when first using this setting. 
    • When to use Light Alerts: If you live in a high foot traffic area, such as a city, this can help reduce repetitive alerts from groups of people walking by.

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Overview

Motion settings are unique to everyone's needs and location. However, finding the best motion settings for your Doorbell is easiest when it is installed at the best angle and view. Please remember, that there is no perfect setting for everyone. As you adjust your motion sensor setting, you are also adjusting the level of sensitivity for your motion zones, which will affect how many motion alerts you receive. 

 

Camera View

As we dive deeper into motion settings, remember to take into consideration the view from your Doorbell camera, also known as the camera view. This is not to be confused with the field of motion, which is what your sensors cover. The photo below is an example of a camera view.

 

Camera ViewCamera View

 

Field of Motion

Your field of motion differs from the camera's field of view, as it’s the area your device will be triggered by heat signature movement. In the photo below you see a blue line with arrows. From that blue line down is considered the field of motion for your device. It does not sense motion in the entire camera view area; it only senses motion from the midway point down. 

 

Field of MotionField of Motion

Note: We recommend positioning the device so that the field of motion is focused on where a person's shoulders and torso area would be as they approach. This will ensure the most accuracy in detecting the heat signatures of someone approaching your device. Especially if you can install it in a way that they approach from the side, crossing through the motion zones as they approach your Doorbell.

 

Motion Range

Now that we understand where the field of motion falls versus the camera view, let's look at your motion settings. Adjusting the motion range for your zones doesn't determine how far away your motion detectors will sense heat. Instead, it adjusts how sensitive your device will be to heat signatures. Take a look at the motion range slider in the example below. If you set it to “MAX”, it will be very sensitive and may send you a lot of false alerts from cars if you are close to a road. However, if you set it too close to “MIN”, it might miss people approaching your device and lead to you only having a video of them leaving. 

 

Motion Range.png
Motion Zones

The example below shows the motion zone settings. You can tap each zone to enable and disable detection for those areas.  

 

Motion Zones.png
Testing Your Settings 

When configuring your motion zones, be sure to test your device to confirm that you have your ideal setting by following the steps below.

  1. In the Ring app open the main menu in the top left corner and select “Devices.” 
  2. Select your Video Doorbell from the “Devices” list.
  3. Tap “Motion Settings”.
  4. Tap “Motion Frequency” then select “Frequent” and tap “Save” in the top right corner.
  5. Go back to Motion Settings and tap “Motion Zones.”
  6. Adjust your motion range setting to find your ideal sensitivity, then tap “Continue.” 
  7. Select your preferred Motion Zones, then tap “Save.”
  8. Press your Doorbell to save the settings.
  9. Test your settings by walking toward your Doorbell and opening the motion event notification to see where you are in the camera view when it starts to capture video.
    • If there seems to be a delay, you’ll need to increase your motion range or check your Wi-Fi speeds.
    • If it records too early, you’ll need to decrease your motion range.
  10. Once you like your Motion Settings and when they trigger your Doorbell,  go back and select your preferred Motion Frequency setting to preserve battery life. 
    • Note: “Standard” is recommended for the best balance of motion detection and battery performance. 
  11. Now you are all set!

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What is the Authorized Client Devices list?

It is a list of all the phones, tablets, and computers that have ever logged into your Ring account via the Ring website or Ring mobile apps (Ring, Neighbors, or Rapid Ring). If your phones, tablets, and computers have multiple Ring apps, each app will be listed as a separate device. Example: If you log into your Ring account on a computer in a web browser it will show the device type and “ring-site.” See the example below.

 

Image from iOS (12).jpg

 

Where can I find my Authorized Client Devices list?

Open your iOS or Android Ring app > Open the main menu in the top left corner > Select “Control Center” > Scroll down and tap “Authorized Client Device.” Here you will see your accounts authorized devices lists.

 

What if I don’t want these devices authorized on my account?

This list will remain there until you select the option “Remove All,” which will log out any account currently logged in, including linked integration accounts such as Alexa and SmartThings. Note: You will be logged out of the device you are accessing Control Center on, meaning you will need to log back in after selecting this option. If you have Two-Factor Authentication turned on you will need to verify your account as well. 

 

Learn more about the entire Control Center in this Ring Help Center article link

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At Ring our customers privacy and security is important to us, which is why we are excited to introduce the Control Center to your Ring app! This new easy to use dashboard will give you the ability to view, access, and change even more privacy and security settings for your Ring account. Read further to learn more about this exciting update that brings all your security settings into one location.

 

How does it work?

Open the main menu in the top left corner of your iOS or Android Ring app then tap “Control Center.” Once in the Control Center you will be able to view and control your Ring accounts privacy and security settings. Two of our favorite features in the Control Center are “Authorized Client Device,” where you can remove the list of devices that are currently authorized and “Linked Accounts,” where you can manage the external apps and services linked to your account. 

 

Where can I access Control Center?

On Ring.com, as well as the iOS and Android Ring core app. We will update you here of any future availability in your Ring desktop app.

 

Is a Ring Protect Plan required for this feature?

No, this is available for all our neighbors within their Ring app. 

 

When will I have this feature?

The Control Center feature began slow rolling out on January 30th, 2020. It is currently available for all neighbors. 

 

Want to know more? 

Check out this Ring Help Center article link for a full overview of the Control Center. 

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Will my Smart Lights work without my Bridge? 

 

Yes, Ring Smart Lights can work without a Bridge. However, without a Bridge they will not connect to the Ring app, which changes functionality and customization. Below are the two possible scenarios of how they will work without a Bridge:

 

  • Never connected to a Bridge - Smart Lights that are never paired with a Bridge will only have the factory settings, which can only be updated once they are connected to a Bridge. These devices will not be optimized with continual updates, and their settings can’t be changed. Meaning you will not have all the customization that you get by using the Bridge to connect them to the Ring app, i.e., the ability to adjust the Smart Lights sensitivity and connect to other Ring devices.
  • Bridge goes offline - Ring Smart Lights that are paired to a Bridge that go offline will continue to work as if that Bridge is online, except that they can’t receive updates, their settings can’t be updated, and they won’t generate Ring app notifications. However, they will still detect motion and even turn on together in a group. Meaning if you experience a power outage, your battery and solar powered Smart Lights will continue to follow their set commands. Once the Bridge comes back online (wifi or power is restored), the system will resume full operation as normal. 

If you have continued questions please post them in the Smart Lighting Community board.

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Your Ring Smart Lights Bridge has two icons on it to give you more information. The Wi-Fi icon shows more detail about its connection to Wi-Fi and the Light Connection icon shows if it is sending out a transmission to your Smart Light devices. Check out the bullet points below for more info! 

 

    • Wi-Fi Icon    WiFi Icone.png
      • Blue LED - Wi-Fi Status
        • Slow Blink - Setup Mode
        • Fast Blink - Offline
          • Exception: during setup fast blinking means the device is updating. 
        • Solid Blue - Online

 

    • Light Connection Icon     clipart2647731.png
      • Green LED - Transmission is occurring with lights.
      • Red LED - There is a transmission error.

Have questions or feedback? Please reply to this post below.

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The Ring Bridge is required for your Ring Smart Light system to work, it is at the center of your setup connecting lights, Motion Sensors, and Transformers together. We've compiled a few frequently asked questions about the Bridge to help you better understand its functionality and best practices when building out your perfect Smart Light setup.

 

  • What is the Bridge?
    • The Bridge is the center of your Smart Light setup, allowing you to control your lights from the Ring App and create groups.
    • To learn more about your Bridge, check out this Ring Help Center article
  • Do I need more than one Bridge?
    • Our Bridge uses a long-range radio frequency network that can extend farther than wifi so one Bridge can usually cover your whole home
  • What is the signal strength (RSSI) of my Bridge and why is it important?
    • RSSI is a measurement used to show the signal strength between two wireless devices. Your Smart Light devices show two readings for this in the Device Health section within the app.
    • Ring Bridge to Router RSSI - The better this number is the farther your Bridge can extend a signal to your devices. For example, if your RSSI is -45 this is good, if it is -70 this can be bad and there is possibly too much interference between them which could cause your Bridge to fall offline. 
    • Bridge to Smart Light device RSSI - The better this number is the better your Bridge will connect to this device. Since this signal can travel farther -70 is a good reading. However, if it reads -90 there maybe too much interference between them which could cause the device to fall offline. 
    • Check out this Community article for more information about your Smart Lighting device RSSI
  • Where is a good place to install my Bridge? 
    • You want the Bridge as close to the wifi source as possible to gain a strong signal, but also as close to the middle of your Smart Light setup as possible. 
    • Not Covered - try to avoid having it covered or hidden away in cabinets, closets, or in my case under a metal desk. Give it space to get the signal out, the metal desk I had mine under kept it from giving my lights the signal they deserve to keep my balcony bright.
    • Move It - once the lights are set up, you can move the Bridge around to see if there is a better location to gain the strongest signal all your Smart Light devices. 
  • Can the Ring Bridge work on a Chime Pro Wifi network?
    • Not currently, we will keep you updated if this changes. 
  • Do other Ring devices talk to the Ring Bridge? 
    • No. Only Ring Smart Lighting uses the Bridge today. 
  • What happens if I have to replace my Bridge? Will all the lights need to be setup again?

    • Nope! Once you setup one Bridge, the lights know to connect to whatever Bridge is setup at that location. They can be changed if there is an issue without having to start the setup from scratch each time.

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OVERVIEW

Your Video Doorbell (1st generation) and Video Doorbell 2 have three passive infrared motion sensors providing 160 degrees of horizontal motion coverage. When these sensors detect motion they trigger your devices camera to stream the view from your door. This is why it’s so important to find the perfect height and viewing angle when installing your camera. For example, if you install it pointing up toward your porch ceiling, the motion sensors will be angled in a way that they will be triggered by motion further away, but may miss visitors just a couple feet from your door.

 

CAMERA VIEW VS. MOTION SENSOR COVERAGE

The field-of-view for your Video Doorbell is the area you see when it is streaming video, whereas the motion sensor coverage is the area your device actually senses motion in. Notice in the photos below how the camera view (in green) lets you see the entire area in front of the door, while the motion sensors cover the midway horizon point to the ground (in blue). The device is designed this way so that it will be triggered by a person's heat signature from their shoulders down when installed at the correct angle.

 

Camera ViewCamera ViewMotion Sensor CoverageMotion Sensor CoverageHEIGHT

In the photo above, the ideal mounting height for your Video Doorbell is 48" on a level surface. This positions the sensors at the ideal location to detect approaching visitors and have the best view from the camera. Note: This may not be the case if you are installing the device at the top of a hill or set of stairs. In such a location you might want to use a Wedge Kit to angle your Doorbell down for better coverage of approaching visitors walking up to the door. You always want to think of your device’s field-of-view and motion sensor coverage when installing it. 

 

ANGLE

The angle you install your device at is very important for optimizing the camera’s field-of-view and motion sensor coverage. If you angle it down too far, it will cover a smaller area and possibly miss someone approaching. However, if you angle it up too high, it will cover a larger area and distance, which could result in false alerts from cars driving by. 

 

You should also consider the street you live on when setting up your Doorbell. For example, if you live on a busy street, you will want to ensure that the device is angled so that the street is roughly above the bottom two-thirds of the camera view. This may help lower the number of false alerts from cars. 

 

UNIQUE INSTALLATION LOCATIONS 

Having a hard time getting the right view with your Video Doorbell? That could possibly be due to: 

  • Slanted Siding
  • Raised entrance with steps
  • Long porches

With one of these unique installation locations, a Wedge or Corner Kit may help. Learn more about Wedge and Corner kits in the videos below. 

 

Video Doorbell 2 Wedge Kit

 

Video Doorbell 2 Corner Kit

 

Video Doorbell(1st generation) Wedge Kit

 

Video Doorbell (1st generation) Corner Kit

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Yes! This is because there are two different sensors in your Ring Security Cam’s. See below for an in depth look between the Lights and Camera sensors.

 

  • Lights - are triggered by a passive infrared sensor (PIR) that covers a larger area in front of your device than the cameras advanced motion detection. You can adjust this sensors sensitivity in the devices “Light Settings” section of the Ring app. 
  • Camera - is triggered by advanced motion detection, when something enters the zones you created. You will create these motion zones and adjust their sensitivity in the devices “Motion Settings” section of the Ring app. 

 

Keep in mind, it is possible for your lights to be triggered by movement in an area that is covered by your the PIR sensor, however, the movement might be too far or does not enter the advanced motion zones you created. This will result in your lights turning on, but you will only receive a motion notification from the Ring app if your camera is triggered and begins filming a live event.

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Why set a Motion Schedule?

Once you install your Video Doorbell or Security Cam, you may notice recurring events that cause you to receive multiple motion alerts during a certain time period every week. For example, my mail person triggers my Doorbell Motion Zones around 2pm Monday through Friday when they bring my mail. If you don’t want motion alerts for these repetitive events, setting a Motion Schedule during this time frame will ease the number of known alerts you receive at the same time each week.

 

How it Works

When you set a motion schedule, your Ring app will not alert you during the specific periods of time you select, but your device will still record these events.

 

Note: Your device’s recordings will only be available if you are signed up for one of our Protect Plans or are currently enrolled in a 30-day free trial.

 

Setting Your Motion Schedule

  • Step One: Open the main menu in the top left corner of the Ring app, select Devices Then pick the Cam or Doorbell you would like to create the schedule for and select Motion Settings.
  • Step Two: Select Motion Schedule in the Advanced Settings section.
  • Step Three: Here you can see all your past motion schedules. To add a new one, simply tap the plus sign or select ADD A NEW RULE.

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  • Step Four: Choose the time frame and days that you would like this motion schedule to repeat. Also, make sure to name it something before tapping save.

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  • Step Five: Once you have saved your motion setting, it should appear in the list. You can turn off any Motion Schedule Rule by tapping the toggle off. If you prefer to delete it, swipe left on the rule you want to remove and tap Delete.

 

IMPORTANT NOTE:

You must turn off or delete the rule in order to receive motion alerts during the days and times designated in your motion schedules.

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Have you ever changed your Chime Tone? During most of the year, I enjoy my Chime to be set on the Ring Default Chime Tone. However, during certain times of the year, such as Halloween, I enjoy shaking things up a bit with the festive tones that are available. Learn how to change the Chime Tone on your Chime or Chime Pro below.

 

  1. Open the Ring app and tap the three bars in the top left corner to open the main menu.
  2. Select “Devices.”
  3. Select the Chime or Chime Pro on your account.
  4. Select “Audio Settings.”
  5. Select “Chime Tones.”
  6. Look through the list of tones and select your preferred tone.
  7. Tap “Save Changes” wait a moment for the update to finalize.

You're all set! Test and enjoy your new tone when you get an alert. Be on the lookout for special tones during the holiday season.

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I currently have a Spotlight Cam Wired at my house. Not only am I able to monitor my home, I also capture lots of fun animals walking by and even goofy videos of my friends. We'd love to see some of your fun and unique videos shared within the Community. In order to share your video, we wanted to give you the best steps for you to retrieve the URL of your favorite Ring device videos. Below are the main ways you can do this from your Ring app and on Ring.com. 

 

Ring App (iOS and Android)

  1. Open your Ring app and tap the menu in the top left corner of the main screen.
  2. Tap “History.”
  3. Open the video you would like to share.
  4. Click the share icon in the bottom right corner of the play screen.
  5. Select the emailing option.
  6. This will open a new email message on your phone with the link in the body of it. 
  7. Tap and hold on the link to copy it.
  8. Now you are ready to paste that video link wherever you want it seen!

 

Ring.com Account

  1. Log into your Ring account online. 
  2. Go to your device history. 
  3. Select a video from the list.
  4. Click button in the top right corner of the video labeled “Share.”
  5. Click “Get Link.”
  6. Click “Copy to Clipboard.”
  7. Now you are ready to paste that link wherever you would like to share it.

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What is the difference between the Ring Basic Plan and the Protect Plus Plan?


Trying to decide which Ring Protect Plan is best for you? Well, there are four main differences between the Ring Basic Plan and the Protect Plus Plan to consider. The differences are listed below to help you decide which plan is best for your needs.

 

Number of devices covered

  • Protect Plus Plan - covers unlimited Ring device at one location.
  • Protect Basic Plan - covers a single camera or doorbell device. For example, if you have one Spotlight Cams and one Video Doorbell, you would get one Protect Basic Plan for each device.

Device Warranty

  • Protect Plus Plan - includes an extended warranty which will extend your devices original warranty. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription. 
  • Protect Basic Plan - includes one year of warranty from purchase date.

Ring Discount - Only offered with Protect Plus Plan

  • Protect Plus Plan - you will receive a 10% discount on Ring.com purchases, so you can grow your ring of security! Check out this Community article for more details on that discount. 

Professional Monitoring  - Only offered with Protect Plus Plan

  • Protect Plus Plan -  includes Professional Monitoring in eligible locations (U.S. (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) and Canada excluding Quebec) with the Ring Alarm.

Check out the Protect Plans page to learn more about which plan is best for your needs!

 

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How do I add a Ring Protect Plan to my account? 

Adding a Ring Protect Plan is simple and can be done on Ring.com! Follow the steps below to learn how.

  1. Log into your Ring account, in the upper right corner of Ring.com. Please note, when adding a plan, you will want to be logged into the main device owners account to have all devices covered. 
  2. Click your name located in the top right corner of the page.
  3. Select ‘My Plans’ in the drop down menu.My Plans.png

     

  4. On this page, you can add a payment method to your account and select which plan you would like. Please note, that you will need a separate plan per location. Need help deciding on which Plan to pick? Learn more about our Protect Plus Plan and our Protect Basic Plan, here

Still have questions about subscribing to a Ring Protect Plan? Ask us below, or visit our Ring Protect Plan help page for more information. 

 

Note: This profile signup option is currently only available in the US, Canada, UK, and EU.

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Ring Alarm has added a duress code feature for the Ring Alarm Keypad! This is available if you have a Ring Protect Plus subscription and are signed up for professional monitoring. The duress code can be used in an emergency when you need to signal for help. It will not sound the siren or have any type of alert. 

 

Create Duress Code.jpeg

 

Whether Ring Alarm is armed or disarmed, simply enter the duress code into the Keypad and press the Disarmed button to send a silent duress signal to the monitoring center to request dispatch of emergency responders. If your Ring Alarm is armed, using the duress code gives the appearance of being disarmed as usual. If your Ring Alarm is disarmed, there will be no indication that any signal has been sent, but emergency services will be dispatched.

Please note that while the Duress code can be set and reset within the app, it can only be used on the Keypad. 

 

Additionally, everyone in your home will need to use the same Duress code, you cannot create individual ones. So make sure that you explain that the Duress code shouldn't be used like a regular access code. 

 

Important details about the new Duress Code feature:

  • The Duress feature is immediately live and active as soon as you set up a duress code. 
  • You cannot test the duress code.
  • You cannot cancel the duress code.
  • As soon as you enter the duress code into the keypad, emergency responders will be immediately dispatched to your home.
  • There is no call from the monitoring center after you enter the duress code.
For our neighbors with professional monitoring, we want to make sure you don’t accidentally send the police to your home, and help you avoid false alarm fees. 
 
Please set up your duress code, but remember that it’s a silent alarm with no phone calls or notifications, and it should only be used in a real emergency.  
 
For more information, check out this Help Center article.

 

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Hi neighbors! You may have noticed that your Ring app has gone through some recent improvements to bring a better live event notification experience to you. We wanted to share some details about what to expect with these updates. 

 

“Open Full Screen” Feature Update 

Previously, when you had the ‘Full Screen’ feature toggled on, any event notification you received while in the app would immediately open to full screen Live View. Now with our “In-App Notification” feature toggled off, any event notification you receive while in the app will immediately open to Live View. It is the same feature as before with updated wording. It will work as described below:

  • "In-App Notification” toggled off - if you have the Ring app open, and an event occurs with your Ring camera, Live View will begin streaming immediately. 
  • “In-App Notification” toggled on - a notification banner will show at the top of your phone while you have the app open, simply tap that banner to open Live View.

Live Event Notification Update

How live event notifications open on your phone or tablet will depend on if you have the Timeline feature toggled on in your Ring app. Whether tapping an event notification in the app or on your phone’s lock screen, the view will be as follows:

  • If the event that triggered your device is still occurring and your Ring camera is still streaming, the app will open to the live event. The view will look different depending on the position you’re holding your phone or tablet.
    • Vertical View - you will see Live View in the Timeline and there will be a microphone icon below the video. Tap this icon to speak through your device.
    • Horizontal View - will show Live View in full screen, you can tap the green phone icon to speak through your device.
  • If your Ring camera is no longer streaming the event that triggered your device, the app will open directly to that recorded event in the Timeline (if you are subscribed to a Protect Plan).

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THE OVERVIEW

It’s important for you to know if someone is at your door, even if they don’t press your Doorbell. This is why your Ring Video Doorbell uses motion sensors to efficiently monitor for visitors approaching your door. When your device detects motion, it will send an alert to your smartphone so you can begin streaming video of the covered area.

 

HOW IT WORKS

Your device uses three Passive Infrared Sensors to give you 180 degrees (horizontal) of motion coverage in front of your door. These sensors are efficient, as they are passively waiting for a large heat signature before activating and sending you a motion alert. 

 

HEAT SIGNATURES 

The reason your device is looking for heat signature movement is to try and lessen the number of false motion alerts you receive. If it alerted you to all movement in front of your door (e.g. your neighbor's flag) you would likely get sick of those constant false alerts. Your sensors are specifically looking for large moving heat signatures similar to the size, profile, and heat of a human. Keep in mind that there are other large heat signatures besides people (e.g. cars) that will be detected by your sensors as well.

 

FALSE ALERTS

Large objects like cars may cause false alerts because your device thinks their heat signature is a person walking through your motion zones. This is because the heat signature of a car from far away can match the profile and size of a person close to the sensors. Placement of your device is extremely important in order to optimize your sensors, cover the area you want to protect and to avoid false alerts. Read more about optimizing the angle and view of your Video Doorbell here.

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Many cities and municipalities require a permit in order for police and fire responders to be dispatched by an alarm system. In other instances, your area may not require any permit or registration. After you sign up for professional monitoring, Ring will email you instructions on how to proceed with your permit, or let you know if one is not required for your jurisdiction. 

 

Quick Facts About Permits and Ring Alarm

  • Who is responsible for getting the permit? That depends. Some municipalities specify that the permit should be acquired by: 
    • You, the owner
    • Ring on your behalf
  • Who pays the permit fee? Sometimes there is a small one-time or recurring fee for getting the permit. This fee is determined by the municipality, and not by Ring. If Ring is responsible for getting your permit, you will need to pay: 
    • The cost to obtain the permit.
    • Any one-time or recurring payment.

Sometimes the permit or registration does not have an expiration date, but in other areas it may need to be renewed on a scheduled basis.

 

How to obtain a Permit

After successfully signing up for Ring Alarm professional monitoring, you will receive an email indicating if your municipality requires a permit, and who is responsible for obtaining the permit. If there is a cost for obtaining the permit, you will be sent a link where you can pay the permit fee. Permits will not be obtained until paid for.

 

Once you obtain any necessary permits (if needed), you should add any permit numbers (if provided) to your Ring account. Simply open the app, tap Settings, then tap Monitoring, then tap Permits, and enter your permit number in the space provided. 

 

This is a brief overview of Alarm permits, for further details please check out this Ring Help Center article about the permit application process.

 

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Question: How long does the backup battery in the Base Station last? 

 

Answer: The backup battery is only intended for power outages and will only last up to 24 hours, depending on usage.

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Lights - The Floodlight Cam uses passive infrared (PIR) sensors and a camera for motion detection to know when to turn on your lights. These types of sensors are used so the device can catch motion when it is dark outside and turn on the lights. The lights cover a 270° field-of-view in front of the device.

 

Camera - The Floodlight Cam uses advanced motion detection to know when to begin recording. Your camera will take an initial “snapshot” of the motion zones you draw. Then if there is a change in color or dimension in the selected zones it will alert you of motion. The camera lens covers a 140° field-of-view in front of the device.

 

Camera and Light Combined - The PIR motion sensors cover a larger area in front of your device than the cameras advanced motion detection. This means it is possible for something to trigger your light but not be inside the motion zones you have drawn. Therefore, it will not alert you of motion or record anything because the camera will only record when something triggers the advanced motion technology. 

 

Note: If your lights are pointed toward a reflective surface or enclosed environment (e.g. a wall is close to the right side of the light) they can cause a motion alert when turning on. This is because the lights are so bright that when turned on it can be an abrupt change identified as motion by the advanced motion detection. 

 

Check out this video to learn more about customizing your Floodlight Cam settings.