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Ring App Rich Notifications

Community Manager

Release Note: This feature is currently slow rolling, we appreciate your patience while we work to get it to all our neighbors!

Rich Notifications make it easier to see quickly what caused an event in front of your Ring Video Doorbell or Cam. When this feature is turned on, a snapshot image will be included in the push notification from your Ring app event. The small snapshot image will show what caused the event, giving you a quick preview without even having to open the app! Learn more in the details below about how to turn this feature on and how it will work. 

Note: This feature requires a Ring Protect subscription for your device. If you don't have one currently, check out this Ring Protect Plan page for more information. 

 

How Rich Notifications Work for Events

  • Video Doorbell Press Notifications - A snapshot image taken during the next few seconds after the Doorbell button was pressed will be included in the push notification.
  • Motion Event Notifications - A snapshot image from the motion detection event will be included with the motion event push notification.
  • Note: If you are quick to answer your event, there is a chance you may see a notification update with a snapshot image for that same event. Turning on People Only Mode for your device would help you avoid this. 

Turning On Rich Notifications in Your Ring App

  • Open the main menu in your Ring mobile app in the top left corner.
  • Select Devices and choose which Doorbell or Cam you would like to update this feature on.
  • In your device settings select Rich Notifications and toggle the feature On or Off.

How to Enlarge the Photo in your Rich Notifications

When you receive a Rich Notification you will see a small image, this is the snapshot of the event. You can enlarge this directly from the push notification. The steps for this will be different depending on what type of phone you have, learn more about how this will work for your phone's specific operating system below.

  • iOS - Tap and hold the thumbnail to open up the full-frame snapshot.
  • Android and FireOS - Drag down the thumbnail to open up the full-frame snapshot. 

Smart Watches and Rich Notifications

If you have a smart watch, such as an Apple Watch, with your Ring app connected to it, these notifications may show as multiple alerts for the same event and may include Rich Notification snapshots. At this time, the Ring app does not directly support any official smart watch integrations. We will update the Community and in this post here if this changes. 

 

Are you excited to use this feature? Let us know your feedback by replying to this post!

28 Comments
New Neighbor

I have been active and outspoken about tracking this feature and promoting its release.

 

I am excited and pleased to report that I received the feature update a few days ago.

 

Nice job, Ring. Thank you for delivering on your promise and delivering this feature.

 

The feature is frankly game changing for your users. Instead of having to unlock the phone, navigage to the Ring app, and then view the car headlights whizzing by only to close it again...

 

... now we can simply look at the alert... hard-press the alert for a larger image... and see it's just a car going by.

 

Fantasitc. I wanted to report back right away and let people know this feature is arriving and is impressive.

 

For the sake of helpfulness... I am using the folloiwng hardware:

- iPhone XS Max

  - Ring App (notifications disabled)

  - Rapid Ring App (notifications enabled)

    - * I receive a single notification from ther Rapid Ring app, including the rich preview capability.

 

- Apple Watch 4th Generation

  - I receive a single notification from the Rapdi Ring app, including the rich preview capability.

 

- Apple MacBook Pro 13" (2018)

  - MacOS Ring App

    - *I do not see rich preview alerts with the computer.

      - In fairness, the MacOS Ring App does provide for popping up mini video alerts already.

 

Ring, thank you for working hard to deliver an assuredly-challenging feature and communicating with your users.

New Neighbor

After upgrading to iOS 14.1 and upgrading the ring app I lost all notifications despite the notifications being enabled in the app. After some trial and error, uninstall/reinstall I found I had to turn off the Rich Notifications in order to get my push notifications working again. In the app there's small text saying if the iPhone has a weak connection you won't see the snapshots. That wasn't the case. Wanted to share this just in case anyone was experiencing the same issue I was. 

New Neighbor

I'm new to the group and have looked but couldn't find the specific answer to the question I seek. I have ring devices at 2 different locations, both set up on my phone, both with the Protect Plan. If I have my location set to one specific location will I still receive alert notifications from the other location? Thanks in advance for any help.

 

-Dave

New Neighbor

Dave, I receive Rich Notifications for my account and the account I am a shared user on.

Community Manager

Hi @undy. Yes, you will receive notifications regardless of what location you have selected. When you answer a notification, it will direct you to the Ring app and open the correct location. I hope this helps!

New Neighbor

Thanks Tom, appreciate the reply!

New Neighbor

This feature has been on eufy doorbells since the beginning. Thanks for catching up Ring/Amazon

New Neighbor

Glad to be here!