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How it Works: Purchasing a Ring Protect Plan on Amazon.com

Community Manager

When you purchase a Ring Protect Plan, you can get even more out of your devices. It is a comprehensive subscription service that lets you review, share and save every video and photo captured by your Ring Camera or Doorbell and opt-in to 24/7 Professional Monitoring for the Ring Alarm. It is now available for purchase through Amazon.com. Below are answers you might find useful after purchasing your plan. Note: You must be based in the United States to purchase a Protect Plan on Amazon.com, the location is based on your Amazon account location.

How do I link my Amazon and Ring account?
It is required that you link your Amazon and Ring accounts to connect the subscription to your device. See the steps below to do so.

  1. First, sign in to your Ring account on Ring.com using your Ring username (email account) and password.
  2. Click on your name in the top right corner to open the main menu.
  3. In the main menu select Account.
  4. Click on the Link Amazon Account link from you My Account dashboard.
  5. Re-enter your Ring account password.
  6. Enter your Amazon account information (your Amazon username and password).
  7. Once your Amazon account is linked, follow the steps below to attach your plan.

Do I need to do anything after I purchase my Protect Plus Plan on Amazon?
Yes, you will need to attach the plan to the device you would like covered. You can do so by following the steps below.

  • Make sure your Amazon and Ring account are linked, using the steps above. Then click on the Attach Plan option banner in your mobile Ring app dashboard (see example below) or follow steps 2-6 in your account on Ring.com.image (2).png

     

    Note: If you unlink your Ring and Amazon account at any time the subscription will be “paused” until they are connected again. This means that we pause service and stop billing.
  1. Sign in to your Ring account on Ring.com using your Ring username (email account) and password.
  2. Click on your name in the top right corner to open the main menu.
  3. In the main menu select Account.
  4. In your My Account dashboard select Attach Plan.
  5. Choose the Location or Device you’d like to attach your subscription to and then select Apply. Keep in mind, devices will only appear if you are the device owner (you set up the device on your account).

Does my device need to be setup to attach a subscription to it?
Yes, the device you are connecting to your Protect Plan must be setup to apply it. You have one year to do this or the “paused” subscription on Amazon will be automatically cancelled. You will not be charged until your subscription is applied to a device or location.

Where do I go to see my billing information since I purchased my Protect Plan on Amazon.com?
You can view subscription details, manage payment options, and cancel your subscription in the Memberships & Subscriptions section within your Amazon.com account.

Is there any difference in the subscription if I buy it on Amazon versus Ring.com?

No, a Ring Protect Plan through Amazon will include all the same benefits of existing Ring protect ‘Basic’ and Plus’ plans on Ring.com.

Check out this Ring Help Center article for more information about buying a protect plan on Amazon.com.