Hi. I am a UK based Ring owner with a few years under my belt. My background it in Technology and Sevice management so I fortunately have a head start on most owners in understanding the complexities of the Ring offering and what it is and isn't capable of.
I am more than happy to help out anyone who activity wants to solve an issue with a Ring Doorbell or Camera (I don't have the Alarm or Lights yet). Most issues are common and easy to solve, but others will require you to connect support. Don't be afraid to do so, as they are very helpful indeed. But even then you find you are still frustrated, and maybe you can get help from the community as we share a lot of knowledge and experience between us.
I like to solve problems, but realise that not all problems are solvable.. deep eh?
Just installed a system of cameras and learning how to use it.
Now that I am somewhat familiar with it I plan to add more.
Intrigued by what I see on the neighbor watch.
Howdy, I'm James C from Smyrna DE;
I've been a tinkerer with computers for way too many years. My house of 27 years has had X-10 and more recently Insteon control systems with some Z-Wave locks and fire alarms thrown in. About a year ago, I interfaced this all into Amazon / Alexa.
I just bought a whole-house Ring alarm system (doors & windows sensors, smoke & CO, Flood / Freeze ), so I'll be spending the next few weekends with my house in transistion (I already have some interesting "issues" to discuss).
On a side note, I have 5 cats at home and help maintain a cat colony of 9 stray/ferel cats.
Poor customer service! I joined to see how many others have seen a large reduction in the quality of ring customer support, and a huge increse in time wasted to get any issue resolved.
if anyone has left to try a different company for alarm service and what that experience has been like.
I just purched my RING system. So far so good. I hope to find the answers I am looking for in this community to help get everything wroing with it. Have a great day everyone!!
Canadian Ring user since year dot, and member of the Ring Explorer/Testflight program. Helped with Ring App Development as an end usuer and with the the Ring Security sytem.
I persevered with the product since the early days of long and often problematic connection times, despite having very good wifi coverage throughout our home...I am pleased to see how far Ring has come and have helped many troubleshoot Ring product issues.
We have one Gen 1 Stick up cam and one Gen 2...both operating on solar, and two original Ring doorbells and a chime pro. I also use the Ring Security System. And will be adding pathlights shortly as I try that family of products.
My smart home is built on Smarthings (Samsung)...and its good to see the improved functionality there with regard to Ring doorbells and cameras being able to be viewed within the smartthings app. I bought an Alexa show for in home camera viewing, and would like to see that aspect available on Google Home .
Best of the season to one and all...