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Ring Sharing my personal information with 3rd parties - Statement required

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New Neighbor

Ring Sharing my personal information with 3rd parties - Statement required

Hello,

After reading this article at eff.org I'd like to ask for an official statement regarding this from Ring.com Either verifying or denying these claims. And I'll take it from there. 

 

https://www.eff.org/deeplinks/2020/01/ring-doorbell-app-packed-third-party-trackers?fbclid=IwAR3Kmsg...

27 REPLIES 27
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New Neighbor II

Re: Ring Sharing my personal information with 3rd parties - Statement required

Agreed.  Just an FYI, there are a couple posts on the community asking the same questions....

 


@MizzrBear wrote:

Hello,

After reading this article at eff.org I'd like to ask for an official statement regarding this from Ring.com Either verifying or denying these claims. And I'll take it from there. 

 

https://www.eff.org/deeplinks/2020/01/ring-doorbell-app-packed-third-party-trackers?fbclid=IwAR3Kmsg...


 

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New Neighbor

Re: Ring Sharing my personal information with 3rd parties - Statement required

Hello, Ring (Shaq), somebody!  I'd like a response please.   Specifically, how do I prevent the sharing of ANY of my information?  I give you my money, that entitles me to freedom from information-sharing, no? 

 

https://www.eff.org/deeplinks/2020/01/ring-doorbell-app-packed-third-party-trackers

 

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Community Manager

Re: Ring Sharing my personal information with 3rd parties - Statement required

Hi neighbors, 

 

First and foremost, we want to remind you that at Ring, privacy is foundational - and guides every decision we make. 
 
Like many companies, Ring uses third-party service providers to understand the use of our mobile app, which helps us improve features, optimize your customer experience, and evaluate the effectiveness of our marketing. We care deeply about providing our neighbors with the best possible experience and leverage these tools to help us do so. 
 
We want to ensure you that these service providers’ use of the data provided is contractually limited to appropriate purposes, such as performing these services on our behalf, and not for other purposes. Ring is not in the business of selling customer information.

 

For more information, please reference our Privacy Notice on Ring.com/privacy

 

Thanks, 
Jennifer

 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: Ring Sharing my personal information with 3rd parties - Statement required

"Jennifer" your canned response is cute, and also, not at all useful. 

Now, can you please address my specific question?

 

Specifically, how do I prevent the sharing of ANY of my information?

https://www.eff.org/deeplinks/2020/01/ring-doorbell-app-packed-third-party-trackers

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New Neighbor

Re: Ring Sharing my personal information with 3rd parties - Statement required

@Jennifer - Your response does not answer my initial request. I'm asking for an OFFICIAL STATEMENT from Ring IF what's stated in that article is true or false.

I am very well aware that many companies use ANONYMOUS data to improve their products and services, but according to that article, you are purposely sharing PII (Personally Identifiable Information).  It looks like you are giving out full names, addresses, email addresses, location, etc. 

I demand an official statement please. 

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New Neighbor

Re: Ring Sharing my personal information with 3rd parties - Statement required

@Jennifer, please answer his question, because many of us are concerned. His request is not out of line, at all, and should be answered with a statement as requested. We all deserve an answer.
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Neighbor II

Re: Ring Sharing my personal information with 3rd parties - Statement required

The question was answered. Read what she stated. That's Ring's response. Do you think she's going to make another official statement herself? It's the same answer on Twitter, Facebook site and every other site Ring is on. Call the corporate office and ask them. They call the shots. Harassing the Ring personnel here won't make anything different. It's a waste of time. Go after the people in charge to make another statement...
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Neighbor II

Re: Ring Sharing my personal information with 3rd parties - Statement required

Ring Inc
Ring Inc. provides security products. The Company offers alarms, video doorbells, security systems, cameras, and lighting products. Ring serves customers worldwide.

ADDRESS
1523 26th Street Santa Monica, CA 90404 United States
PHONE
1-310-929-7085
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New Neighbor

Re: Ring Sharing my personal information with 3rd parties - Statement required

The problem ring has is that they havent upheld principle 1 of the GDPR. 

 

I act as a Data Protection Officer. I know the law about data sharing. 

 

I was unaware of any sharing with the evil Facebook corp (i don't have an account and nor should you) or anyone else. 

 

I will be requesting a DSAR in the morning and so should you if you live in the EU. As part of the DSAR Ring will be forced to disclose who they share data with. 

 

I am sick and tired of big US corps thinking they can use our data under any excuse. 

 

If you are a lawyer and want to test Article 82 of the GDPR then contact me. 

 

For anyone reading this - ask for a Subject Access Request under Article 15 of the GDPR and article 45  (chapter 3) of the UKs Data Protection Act 2018.  From this you will see what they have on us and whom they have shared it with. 

 

You should also consider contacting your countries DPA if they give you the cold shoulder. 

 

This screams class action and if so then the UK may be a good place to start. 

 

Dear Ring,

 

We BUY your product. We are not THE product. 

 

 

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