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No live view

New Neighbor

No live view

Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanks
1 REPLY 1
New Neighbor III

Re: No live view

@Macsbaby wrote:
Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanks

Hello @Macsbaby  ,

 

Typically the inability to get "Live View" is related to a Wi-Fi issue, but if your Wi-Fi is unchanged and "Live View" had been working fine for a long time, there are some steps I would initially start with (and try the next steps if the issue persists :

  • Temporarily unplug/remove the power source to your Ring Device about a minute and then restore power and wait for the device to "wake" back up again.
  • Reset your Wi-Fi router.
  • The Ring App that you are using to get the "Live View", such as your smartphone, try closing the Ring App and cycling that smartphone off and then back on.
  • Tap the reset button on your Ring Device.
  • Try the steps outlined in this link:    https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-No...
  • Try a hard Factory Reset on your Ring device by pressing and holding the Reset button for 20-seconds which will automatically start a setup, and the complete the setup procedures again.
  • If the above steps do not fix the issue, call Ring Support for additional help at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope you find this information helpful.  Smiley Happy