One of the main focuses for the Community is to give our amazing neighbors a place to connect and talk about their Ring devices together. This is why we wanted to outline some guidelines for what boards to post in and how to best keep the conversation going!
There are seven boards dedicated to specific Ring devices and topics. When posting it is best to pick which board best fits the item you want to discuss or ask a question about. This will help others find your post and engage with you on the topic.
The best way to choose a board is to think of what device or item must be used by someone for them to be involved in the conversation.
How to tag your post - Each forum allows you to tag your posts to make them easier to find. For example: If you post about your Video Doorbell 2 in the Video Doorbell board you will want to tag it as such. This way other Video Doorbell 2 owners can find posts that relate most to them.
How to reply to posts - when replying to someone you will hit the reply button in the bottom right corner of their post. Note: tagging them in your reply is a great way to confirm they see it.
How to tag someone - type the “@” symbol and search the username of who you would like to call out. Usually a list will show up below as well with all usernames of people who have posted in that thread. This also makes it easier, if a sub-conversation begins in comments, to move it into its own post.
What to post - it is great to include as many details as possible for discussion topics. Include details about the area surrounding the device if motion sensing is involved, or if there are a few devices involved, call out the specific ones used. Reminder that this is not a help forum, so please only post discussion topics or questions you want other neighbors to interact with. Call support if you feel your device is not acting as it should.