I have a bunch of ideas as to fix your issues. But I’m only a community member. So I won’t bother. But Ring does have a customer service. So, why not give them a call. Also, you do realize that every phone can be different, every wifi can be different and every mounting can be different. So, there are many things to check. But here’s the contact information. Hopefully they will do better than people that have fixed issues in their own and also own many devices that work fine for them.
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
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