Hi @J_3141 - first I'd like to say that we are here to help no matter what. Until recently, due to COVID-19, our support team remained available 24/7 via chat, phone or email (please note, As of March 29, English support is available 5AM - 8PM PDT, seven days a week- more information can be found, here).
I was unable to find any support tickets with this particular email address associated with your Community login. Do you mind going into detail what seems to be going on?
I've noted, from your post, that you are upset about not being able to view/save past videos. Please note, that if subscribed to a Ring Protect Plan, you're able to view, access and download past videos for up to 60 days. You mentioned not having videos from the 4th of July, which unfortunately is past that 60 day window. I highly encourage to do a 'swoop' of your videos every month or few weeks and save any video you find important. To learn more about your monthly plan, click here.
I'd also like to point out, that although you may have the highest internet speed available in your area, you'll want to make sure that you have enough for multiple devices. We're happy to go into more detail on this if you would like.
The Community offers great insights as well as peer to peer help. We'd love to help get your device(s) up and running, but will need more information to do so. Please let us know how we can assist.
Hi @treaselm0315. At Ring, our goal is to empower neighbors with an affordable, effective way to monitor and secure their homes, in our mission to make neighborhoods everywhere safer. Many of our features, devices, and solutions come right from the consideration of our neighbors' experience and their direct feedback, as we always value our neighbors' input.
While our outdoor devices are rated for weather resistance, any extreme weather conditions, such as a torrential rain, might affect the Camera. Our devices all feature various mounting options to optimize functionality and help you obtain the best experience, however, every environment varies and sometimes additional solutions are necessary. If you are concerned about weather, or water, reaching your Camera, we've seen many neighbors use a guard or shield component to prevent this.
If you are still experiencing concerns with your battery hatch or Camera in general, feel free to reach out to our support team for further assistance. Please also check out our Community Guidelines to ensure your posts are constructive and helpful to all neighbors in the Community.