Ring customer service did not handle my issue efficiently or properly. I am using my daughters credentials because I no longer have access to my account. The account was completed under my husbands's name. He died and he did not leave any account information. I also cannot access the email associated with the Ring account because of the same issue. I notified Ring of this problem. They said they would send me an email with further instructions. It turns out that they sent that email to the email associated with the Ring account that I told them I do not have access to. I called Ring back on day five to find out what happened. They informed me that the person handling my issue would call me back immediatedly. I waited twenty minutes and called them back. They told me the rep I needed was bust with another customer. I accepted this answer and waited. No one called me back. I again called Customer Service and they sent another letter to the email I originally asked them to send the instructions to. I received that email message. The instruction letter asked for documents that do not exist. I am able to provide one of the documents but it will not be certified as requested. I spoke with a CSR and two levels of service. I was repeatedly told that only one person can help even though they have 24/7 support. I was asked to wait another 24 to 48 hrs for my request to be answered. I am extremely displeased with the handling of my request. I spent one and a half hours on the phone with customer service. A lot of the time was spent with one CSR who refused to transfer me to a Supervisor even though I asked repeatedly. Will someone from Ring please reach out to me to address this situation?
Sorry to hear about this experience, neighbors. @ckcookson, our deepest condolences to you.
At Ring we value your privacy as much as your security. As @Eagle328 stated, the best way to handle any account specific or login access matters is with our support team. Rest assured, I've sent your feedback and experiences to the appropriate teams to ensure support is operating at the high standards in which they are trained to.