Customer Support is not 24/7

Absolute worst customer service I have ever experienced from a company. When I asked for the supervirsor, I was told that they could not transfer me to her, they could not give me her email address and that they could put in a request that she calls me but she likely wouldn’t. I spoke to Dale, I asked for his employee ID and was told he could not give me that. This company is a joke that certainly doesn’t go even slightly out of their way to help customers.