My condolences for your husband. I understand it’s hard to get access to his account. But this is for security and they take it extremely careful. Anyone can call or email and say what happened. An ex or someone with bad intentions. So, I’m guessing this needs to be handled by a special person or group. I think that they are off for the weekend now just like the agents here are. I will try to help you get a response from an agent, but it may not be until Monday. Hopefully this will all be cleared up soon for you. You must be going through a lot at this time and one thing taken off the pile will surely help. I’ll forward your email to them tonight.
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