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Community 101: Best Practices

Community Manager

Community 101: Best Practices

See a post you like? Want to respond to a fellow neighbor? We created this list of best practices to help guide you through the Community:


  • Thumbs Up - Want to show your support on a post? Click the Kudo button in the bottom left corner of the post - it acts as a 'like'!
  • Reply - if you wish to continue the conversation in a post, click the 'Reply' button in the bottom right corner of the post.
  • Tag - If there are multiple neighbors in one post and you wish to comment on one specific neighbors experience, be sure to tag them.
  • Separate - Sometimes conversations can begin in a thread that are about a different, yet similar topic. It is best to move that conversation into its own post to make it easier for other neighbors to find. 
  • Accepting Solutions - Did a neighbor answer your question? Click the “Select as Solution” button on their reply so everyone can find their useful information easier!
  • Details - When sharing an experience with your device or set up, it can be helpful to include as much detail as possible, such as, phone model, router type, and added device details that seem unique to your experience.
  • Friendly - Keep the Community a safe space for all neighbors opinions and experience levels. Please always refer to the Community Guidelines and treat others the way you would want to be treated.

Let us know in the comments if there is anything you would like to know more about how to use the Community.