Hi @poob, happy to step in for Marley here. I’d suggest uninstalling the Ring and Neighbors Apps, restarting your phone to clear the cache, and reinstalling the Ring and Neighbors Apps. If this concern with the videos showing as unavailable persists, please give our support team a call at one of the numbers available here. They’ll be able to look into this more closely and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.