"New Features" notification will not go away

So the bug fix is still affectonew customers I just installed in June and now the notification red dot won’t go way. It’s truly annoying to those of us that like to keep things updated and organized

It’s been four and half months since it was reported here. The issue is still bothering me everyday. Will Ring app include this bug “as is” forever?

Hi neighbors – if you’re experiencing this, please check out @Chelsea_Ring post from 6/4/2020. Thanks!

I have been reinstalling / clearing data so many times for this issue. Each time I have to spend time to adjust settings to my needs. Thought this would be the last time. I was wrong. After clearing data, Ring said there were 10 new features while I saw only 9 new features in the list. After dismissed these 9 features, it said “You are all caught up”. Still one new feature is in nowhere to be dismissed.
App version is 3.28.1 on Android 10.

10 new features while there are actually 9.

To Ring support/moderator, probably the culprit is “Privacy Settings” new feature.

I found that new feature count remained unchanged before and after I viewed “Privacy Settings”. Whether I clicked Got it or back button of Android. The new feature count was decreased by viewing the feature for all other features.

Other thing I found is that although it says 10 new features, it becomes 9 after visiting new feature page without dismissing any new feature. One time it even reported 8 features. But it became 9 again by visiting that page.

One time, by clicking Got it in Privacy Settings did clear new feature red dot. But it just happened one time. I can’t reproduce it anymore.

@tochi Thank you so much for that additional detailed information and the screenshots, this is most helpful! I will get this passed along to our team that is still actively working on fixing this bug in the app, and still appreciate your patience in the meantime. :slight_smile: I’ll make sure to update this thread as things come along more!

Issue is finally resolved in v 3.29.0. No clear data is required. The red dot just went away with new version.

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@tochi Thank you for getting back to me!! I was just about to post in here as well that this should be resolved, so glad to hear it has for you.

Neighbors, please let us know if you’re still running into this concern, but it should be resolved at this time! :slight_smile:

This issue has resurfaced in v3.30.0 and is very frustrating to deal with. Seems that your development team has removed old new features from the UI, but forgot to remove the code which identifies them as new features. The number count starts at 9, drops to 8 once you enter and exit, then since there are only 7 new features it removes 7 notifications once you visit each. The two features that are enabled at the bottom of the list, would seem to be the culprits. One seems to clear automatically once we enter this section of the app and the other has no way of clearing.

Hi @mikemoewill, happy to chime in here. If you are still experiencing this concern, please try the following steps (Please note: it will sign you out of the Ring app and signing back in will be required):

  • Go to your phone’s settings
  • Navigate to the Apps section
  • Select the Ring app
  • Clear Data (might be in Storage section and should be Android specific, you may not see this on iOS)
  • Launch the Ring app
  • Sign in
  • Go to the New Features
  • Visit all the feature listed **including the ones at the bottom (collapsed) **saying Feature Enabled. Re-visit the feature if possible, despite if it’s enabled or not.

These steps will reset the Ring app’s storage and should remove the red indicator from the Menu button and New Features menu item. Please let me know if this fixes it for you, and if not, please let me know what part of the steps get stuck/if you got to the end and the indicator is still there. Feel free to attach any screenshots that demonstrate this concern still occurring as well.

Issue still remains for me. None of the suggested fixes work. So annoying!

I just tried all the steps again, but no luck. The indicator stills shows more new features than I have available. I am also on a samsung Note20 Ultra. I tried several times to clear cache and storage, restart, click on each feature even the collapsed ones. Nothing works. Can someone go into my account and find this mysterious 13th new feature and deleted it or add it.

I see this issue is clearly an issue - has been for going on six months now. Is there a way to turn off the new features notifications? I don’t care to be notified about any of them. I’m sure it sounds ridiculous but I don’t even let my emails or texts get notifications because I hate the red numbers sitting on top of all my apps. It’s ridiculous to make it a thing as well as ridiculous not to be able to fix it.

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I am also still having this issue despite following every suggestion (and going through the app to try anything else i can think of). Very frustrating.

Also, please unmark this thread as “solved” since it clearly is not.

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The Ring app is getting worse and worse. It’s more and more unstable. The dashboard still will not load properly. Neighborhood is flakey. System was down half the day on Wednesday…

And now the Ring app FORCES you to click on obnoxious marketing for new Ring products and opens your Amazon app without your permission to serve up the new Ring products. I just saw that my Ring app was showing 12 new “features” and the only way to clear the stupid red dot for new “features” is to click on each and every single one of the 12 new products by forcing open the Amazon app to the new product. WTF?!

There is no option to opt put of this OBNOXIOUS FORCED MARKETING!!! I had been somewhat contemplating buying new Ring products. But with each new “improvement” it’s clear that Ring/Amazon really don’t care about security. It’s just a huge marketing tool to push out and sell more products that having been getting technically worse and worse.

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It’s gotten even worse!

I just saw in my Ring app that the red for new “features” was back. When I went to look to see what was new, Ring is now forcing upon us new products. It was showing that there were 12 new “features” that were really 12 new Ring products. And the only way to clear the red dot for each of these 12 new products is to click on the product, which forces open your Amazon app Ring product posting WITHOUT YOUR PERMISSION!!

There is no other way to clear the red dots other than being served up the Ring product on Amazon! And I see no way to opt out of this.

After the tracking and sharing of our data debacle earlier this year, Ring had promised us that they were working to protect our privacy and data. They’ve offered nothing along those lines.

But instead they’ve been working on ways to harvest and exploit our data and our business relationship with them. The Ring app has gotten worse and worse and more unstable. The products are getting worse and worse, and they are pushing out new products that seem to be poorly tested. And existing products seem to be getting buggier and buggier. They don’t seem to care about our security, but are focused on exploiting their relationship with us.

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Completely agree. AND … where is the ‘Ring Contact’ email to complain? Under iMac OS the Ring app will not shutdown properly - ever. Have to ‘Force Quit’ each time. Worse than Verizon?? Maybe.

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Back at the beginning of the year when there was the discovery that Ring was sharing our data without our permission with the likes of Facebook and Google, Ring finally released a statement that they were committed to building out ways for us to opt out. They said that that would occur this summer. Crickets…

Apparently instead what they’ve been spending their summer on is developing ways to make the app worse and more unstable. But apparently prioritizing new ways to exploit our information. Every time you look at something in Amazon, Amazon logs that and then uses that to serve up to you other products. So the new app “feature” serves our information on a silver platter to Amazon. Not that Amazon probably didn’t already have access to it if they wanted it. But this is really blatant…

Agreed that the Ring App has gotten really unstable. On Android as well, the dashboard will not load properly. You have to force shutdown, and open it up immediately. This delay is not only annoying but can be really stressful when you get a notification and you can’t get to the history to see what’s going on. If there is actually a crime being committed, that delay could have a big impact…

WTF. Now there’s 22 notifications. This is crazy. Fix this sh*t. We should not be forced to endure this nonsense due to some idiotic programmer’s error. Do you need freelancers? Come on, Amazon has enough engineers that can fix this simple problem or eliminate it all together.

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