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"New Features" notification will not go away

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New Neighbor

Re: "New Features" notification will not go away

So the bug fix is still affectonew customers I just installed in June and now the notification red dot won't go way. It's truly annoying to those of us that like to keep things updated and organized
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New Neighbor II

Re: "New Features" notification will not go away

It's been four and half months since it was reported here. The issue is still bothering me everyday. Will Ring app include this bug "as is" forever?
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Community Manager

Re: "New Features" notification will not go away

Hi neighbors -- if you're experiencing this, please check out @Chelsea_Ring post from 6/4/2020. Thanks! 

 

 

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New Neighbor II

Re: "New Features" notification will not go away

I have been reinstalling / clearing data so many times for this issue. Each time I have to spend time to adjust settings to my needs. Thought this would be the last time. I was wrong. After clearing data, Ring said there were 10 new features while I saw only 9 new features in the list. After dismissed these 9 features, it said "You are all caught up". Still one new feature is in nowhere to be dismissed.
App version is 3.28.1 on Android 10.
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New Neighbor II

Re: "New Features" notification will not go away

10 new features while there are actually 9.
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New Neighbor II

Re: "New Features" notification will not go away

To Ring support/moderator, probably the culprit is "Privacy Settings" new feature.

I found that new feature count remained unchanged before and after I viewed "Privacy Settings". Whether I clicked Got it or back button of Android. The new feature count was decreased by viewing the feature for all other features.

Other thing I found is that although it says 10 new features, it becomes 9 after visiting new feature page without dismissing any new feature. One time it even reported 8 features. But it became 9 again by visiting that page.

One time, by clicking Got it in Privacy Settings did clear new feature red dot. But it just happened one time. I can't reproduce it anymore.
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Community Manager

Re: "New Features" notification will not go away

@tochi Thank you so much for that additional detailed information and the screenshots, this is most helpful! I will get this passed along to our team that is still actively working on fixing this bug in the app, and still appreciate your patience in the meantime. Smiley Happy I'll make sure to update this thread as things come along more! 



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New Neighbor II

Re: "New Features" notification will not go away

Issue is finally resolved in v 3.29.0. No clear data is required. The red dot just went away with new version.
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Community Manager

Re: "New Features" notification will not go away

@tochi Thank you for getting back to me!! I was just about to post in here as well that this should be resolved, so glad to hear it has for you. 

 

Neighbors, please let us know if you're still running into this concern, but it should be resolved at this time! Smiley Happy 



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New Neighbor

Re: "New Features" notification will not go away

This issue has resurfaced in v3.30.0 and is very frustrating to deal with. Seems that your development team has removed old new features from the UI, but forgot to remove the code which identifies them as new features. The number count starts at 9, drops to 8 once you enter and exit, then since there are only 7 new features it removes 7 notifications once you visit each. The two features that are enabled at the bottom of the list, would seem to be the culprits. One seems to clear automatically once we enter this section of the app and the other has no way of clearing.