"New Features" notification will not go away

Same here with Android. Even got an update today but the notification is still sitting there.

Received app version 3.24.0 but that New Features notification still won’t go away.

Seems like this just needs a _ “Got It” _ button. Under New Features, if you click on “Event History Timeline” or “Fill in the blanks with Snapshot Capture” both have a big blue “Got It” button on the bottom center. Clicking that acknowledges the new feature causing the notification to disappear. This is missing in Modes new feature notification screen.

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Same here

And here as well …

And now to compound my problems last night an ugly banner appeared at the bottom of the app UI with a daily countdown reminding me to subscribe to the “Protect Plan Plus” for a new Stick-up Cam I installed.

Even though I 've already subscribed to the PPP for this cam over a week ago, though since I’m still getting the one month free trial which I guess is causing this error in the system. As it thinks I haven’t subscribed yet …

Sign …

This app causes me more headaches …

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Hey neighbors! Thank you for keeping us updated on what you are experiencing. It looks like this bug has been isolated, affecting both iOS and Android, and we have a fix that should be deployed within the next couple months via an app update. We appreciate your patience in this time, and I will make sure to update this thread once it’s been fully pushed! :slight_smile:

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Since the new Mode feature was available, the new feature indicator always stay. I’ve dismissed all new features but it’s still there. I tried to reinstall Ring app but the issue is getting worse. Now I have TWO new features. I had enabled the mode feature, disabled it and reabled it. But it just doesn’t go away.

Same.
Showed up with new modes, and will not go away.
It’s rather annoying.

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<p> Shows notification of new feature Modes under each address with Devices, but does not show notification while viewing all devices. Please fix this bug, an unread notification is very bothersome. Thank you. </p>

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I’ve gone through the NEW FEATURES six times, turning each one on - off - on. Red dot still there.

Same problem… frustrating to see that mark

I think the strategy here is notification of said new features will NOT cease and disist until you fully enable them, even though you have no interest in them whatsoever. :confused: They will not STOP on my devices either.

Even tried different devices.

Any news on the new update?

Hey neighbors! Wanted to provide an update since it has been awhile. We are still working on this bug we’ve noticed with the New Feature alert not going away. We are hoping to implement this fix in the coming months, and if you notice that your New Features will go away before I can update accordingly, please feel free to reply that you’ve noticed it’s fixed! I’ll provide more updates when I have them, but it’s still a work in progress. Thank you for your patience! :slight_smile:

How do I remove badges from the app. Ie new features badge

Hey neighbors! Wanted to provide another update that I just got from my team. It looks like this concern will be addressed in a May update of the Ring app. I will let you know when this goes live, but should be fixed in our 3.26 update of the Ring app. Thank you again for your patience in this matter. :slight_smile:

Received (Android) update 3.26 today and it has fixed this issue across all of my devices.

Thanks Chelsea!

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@5150Joel Fantastic news! I was just able to come in here and ask everyone in this thread myself.

Neighbors, thank you again for your patience in the matter, and I’m happy to state it is now resolved. Let me know if you have any further questions! Stay safe and healthy. :slight_smile:

This problem is still present in v.3.26.0. App always reports (1) New Features but all “new” features have been viewed. This was a new installation without any prior version of the app installed.

The issue remains after unstalling and installing on my Android phone yesterday.

It still shows 1 New Features but it shows “You’re all caught up” in details.

The Ring app version is 3.27.0.