Hi @R534. Do you have any VPNs enabled? If you have a VPN turned on, please turn it off and try logging in again. If this fails still, let me know what phone you have, the OS for that phone and if possible, a screen recording of this error message popping up when you log in, or a screenshot of the message!
@R534 Thank you so much for that screenshot and additional information! When you get this push notification, do you click on the notification to go into the app, or do you tap on the app from the home screen? How long have you not been able to sign in - since April 21st when we had the update? Let me know the last time you were logged in, how long for, and how many notifications you were getting during this timeframe!
@R534 Thank you so much for the detailed information! I'm getting this matter looked at and escalated up to the appropriate teams to get a second opinion on this matter. Since you have been having this concern for awhile, they may be some additional troubleshooting steps we take or digger into this matter. While I have them looking over this, could you please check out this Ring Help Center Article here? Let me know if there are any apps on that list that are potentially affecting the Ring app.