You just need to return the stupid thing, they’ll never believe you, they never read these threads and they don’t care, you might get a stupid answer from these idiots telling you to uninstall and reinstall it, obviously we all need to return the darn thing until these idiots go out of business and someone else in Invents a better device, Ring has the dumbest customer support and the dumbest engineers, I’m returning it before my 30 days are up