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iOS - Ring Peephole - Motion Alert keeps turning off

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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

Yeah I figure they are still on vacation. Work around it is just to keep the app open and dont close it. And yeah, on my andriod tablet it works like a charm but really need it on my iphone for when im away from the house, you know? 

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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

So far nothing on my side since the initial reply of reinstalling the app. Hope this does get resolved, the whole point of having it is to let me know when someone comes on to my porch. Looking at ordering a couple more cameras but won’t until this is resolved.
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

I did the same thing and have the same issue, I think it’s a defect and should be recalled
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

Uninstalling and reinstalling does not work, it’s a defect in the system, it should be recalled. We need a real fix, motion alerts keep turning itself off ; this is a safety concern
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

I can’t believe it I also have the same problem here, They need to work out the bugs and make a permanent fix
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

The iOS app has some software issues, they will probably never update or fix it because they don’t care about their customers; and they will give us a lame excuse as long as there’s a lot of Samsung owners with their android app working fine
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

I too am having this issue with the ring door view cam/peephole and the iOS app. I got this for Christmas and the motion alterations hasn’t worked properly ever. It randomly shuts off in the app and I have to constantly go into the app and turn it back on.. maybe like every couple of hours. It’s annoying and inconvenient and defeats the whole purpose of having this. If they don’t fix it soon I might have to return it and go with a different company’s doorbell. And yes, I’ve tried resetting it, uninstalling reinstalling, making sure notifications are on, etc and it still doesn’t work.
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

So glad I found this community! Same problem here. Bought Ring Peephole through Amazon and installed on Christmas Day. I tripled-checked my schedule settings, then thought my wife was turning it off because the alerts bothered her. Turns out to be a defect. If Ring doesn’t fix with a software patch, I am returning through Amazon by 1/31/20.
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

I have the exact same problem. I don’t get my notifications, then I open my dashboard and notice my motion alerts have switched off. Frustrating!
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New Neighbor

Re: iOS - Ring Peephole - Motion Alert keeps turning off

Chris I did the same thing as you and it also won’t let me post my video. Sucks...