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Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

SOLVED
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Community Moderator

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

Thank you all for sharing your observations and assisting one another with suggestions. To further assist in resolving this, when everyone has a moment, please try the following:

1) Adjust the app to mobile view on your screen (rather than normal or wide screen)

2) Once app is open in mobile view, tap on device list icon from side panel (rather than selecting device from dashboard)

3) Select live view

 

Hope this helps, certainly looking forward to the results!



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New Neighbor II

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

I have no idea what you mean by mobile view. There is no such thing in the Windows app.
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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

I don't know what Mobile View is either, but that is exactly what I said.  Click Devices first.

 

I think he means make sure you are on full screen rather than a smaller window.  A reduced screen buries the menu on the left

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

Mine seems to be working OK now. Maybe the new version just needed to ripen. Smiley Happy

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Community Moderator

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

To clarify the mobile view portion of those steps, it is referencing the most compact window view available covering 1 tile per row, versus maximized view or normal view which show much more. 

 

@airair  You are correct this would cover the side panel, but also might display more options if any are missing in maximized view. Also thank you for sharing the side panel method with us!



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New Neighbor II

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro


@Marley_Ring wrote:

To clarify the mobile view portion of those steps, it is referencing the most compact window view available covering 1 tile per row, versus maximized view or normal view which show much more. 

 

@airair  You are correct this would cover the side panel, but also might display more options if any are missing in maximized view. Also thank you for sharing the side panel method with us!


Again there is no such thing as a mobile view in the Windows as a mobile view in the windows desktop app.   The three views available for an open Windows app window are maximized, resizable, or minimized as selected on the top right side of the open app window.   If you could post a scren shot or video of the "mobile view" you are refering to that would help.

 

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New Neighbor II

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

The Windows Ring app just updated to version 2.3.3.0.  It seems to be working reliably on two of my Windows 10 devices.  

 

Can anyone confirm that this fixed the problem identified in this tread?  If so, I'll mark the solution.

 

Now if they would only reactivate the Ring all for Windows 10 Mobile I would be a very happy customer...

View solution in original post

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New Neighbor

Re: Windows 10 App Update to Version 2.3.1.0 Breaks Live View, RIng Doorbell Pro

Yes logging out of app, then logging back in seems to be the fix. pitiful

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New Neighbor II

Re: Windows 10 App Update to Version 2.3.1.0 Breaks Live View, RIng Doorbell Pro


@MomCar wrote:

Yes logging out of app, then logging back in seems to be the fix. pitiful


Kind of -- but they got it fixed (apparently) one week after they issue the broken version.  That's not exactly lightning speed, but at least it's fixed.  My experience with broken apps is that it can take shorter (1-2 days) or weeks, even months.  So I guess I'll mark this solved.  Thanks for confirming.

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New Neighbor

Re: Windows 10 App Update to Version 2.3.1.0 Breaks Live View, RIng Doorbell Pro

I have an issue with the Windows 10 RING app displaying the RING.com logo in the middle left side of the screen now instead of where it supposed to be in the upper left corner of the screen.  I've reported this to RING support multiple times but they just ignore it and never come back with a fix.  Anyone else experiencig this RING.com logo out of place on the screen on Windows 10 PC app?  This problem does not exist on Android nor IOS RING apps.  Only on Windows 10 PC app.