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Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

Exact same thing happened to me under Win10 (HP Laptop, wanting to connect with my RingPro device) after initial install of the Ring app and logging in. I saw similar controls that made no sense ("SIREN"?), and could not access Live View at all.

 

Am not at that PC right now or would happily report version number and take steps to resolve, but didn't have the time over the weekend to deal with it. Did at least try logging out and back in, and clicking UPDATE in the App Store thingy, but no improvement.

 

At least I took screenshots to share here, not realizing others were having the same issue(s):

 

Screenshot_1 - https://photos.app.goo.gl/sBA7Fm3WGEVULj8n6

Screenshot_2 - https://photos.app.goo.gl/r5d2mY4wuKiyRQM66

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

Hello,

i had the same issue and found a way to fix it.

1. Open the app and go to devices and move all sliders to "ON" state. Yes you will get the error message for every slider you move to "ON" but don't care.

2. Log out of the App and close it.

3. Open App again and Log back in.

Now you should see your ring doorbell in your devices again and it should also be possible to activate live view.

That's how I managed to get it working again.

 

Good luck!

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

Sadly this didn't work for me.

 

When I initially installed the windows 10 app it didn't work, but I left it running.    Strangely enough, when something triggered the doorbell pro it sent a notification and then everything was fine - until I restarted the PC.  After restarting I had the issue again.

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

It worked for me, first try! I made sure to follow ALL the steps (including logging out, closing the app, and logging back in...). At first glance, the UI still seemed 'wrong' but then corrected itself after a few seconds, so be patient.

 

Good luck!

 

NOTE: The problem cropped up on TWO DIFFERENT computers, which suggests it's not the PC or the OS, but the updated app itself.

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

I'm having this exact same problem on one computer, but I decided to check and see if would work on my wife's computer, which is a few years older, and it works perfectly.

 

The restart suggestion has not worked for me.

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

It's definintely an app issue.  I bought the Ring video pro to help my 82 year old dad feel more secure.  He's seen my struggles trying to make this work... make your own conclusions.

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

https://www.youtube.com/watch?v=lyU7SkpBbmo

 

Found a video that fixes the error code!  It works now.  I had to log out and log back in after restart.  The video has 3 solutions.  The first one worked.

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New Neighbor II

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro


@airair wrote:

https://www.youtube.com/watch?v=lyU7SkpBbmo

 

Found a video that fixes the error code!  It works now.  I had to log out and log back in after restart.  The video has 3 solutions.  The first one worked.


The video is simply a command line fix for the control panel troubleshooting for the Windows Store that I mentioned in an earlier post.

 

This is clearly not a Windows Store issue -- it's a Ring App issue.  After having been responded to by a Ring emplyee early on, Ring has now gone silent since mid-day last Friday.  If they can't reproduce the problem, it appears there are plenty of customer out there that have.  We've given then a lot of information on our troubleshooting and work arounds.  We could at least use an update from Ring on what's going on.  

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

I fear we're getting a bit superstitious. It's an intermittent problem, and people are posting on here the last thing they did when it got "fixed."

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New Neighbor

Re: Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

If I click Devices, on the left, instead of the video image it works or I need to restart the app.