Windows 10 App Update to Version 2.3.10 Breaks Live View, RIng Doorbell Pro

Sadly this didn’t work for me.

When I initially installed the windows 10 app it didn’t work, but I left it running. Strangely enough, when something triggered the doorbell pro it sent a notification and then everything was fine - until I restarted the PC. After restarting I had the issue again.

It worked for me, first try! I made sure to follow ALL the steps (including logging out, closing the app, and logging back in…). At first glance, the UI still seemed ‘wrong’ but then corrected itself after a few seconds, so be patient.

Good luck!

NOTE: The problem cropped up on TWO DIFFERENT computers, which suggests it’s not the PC or the OS, but the updated app itself.

I’m having this exact same problem on one computer, but I decided to check and see if would work on my wife’s computer, which is a few years older, and it works perfectly.

The restart suggestion has not worked for me.

It’s definintely an app issue. I bought the Ring video pro to help my 82 year old dad feel more secure. He’s seen my struggles trying to make this work… make your own conclusions.

https://www.youtube.com/watch?v=lyU7SkpBbmo

Found a video that fixes the error code! It works now. I had to log out and log back in after restart. The video has 3 solutions. The first one worked.

@airair wrote:

https://www.youtube.com/watch?v=lyU7SkpBbmo

Found a video that fixes the error code! It works now. I had to log out and log back in after restart. The video has 3 solutions. The first one worked.

The video is simply a command line fix for the control panel troubleshooting for the Windows Store that I mentioned in an earlier post.

This is clearly not a Windows Store issue – it’s a Ring App issue. After having been responded to by a Ring emplyee early on, Ring has now gone silent since mid-day last Friday. If they can’t reproduce the problem, it appears there are plenty of customer out there that have. We’ve given then a lot of information on our troubleshooting and work arounds. We could at least use an update from Ring on what’s going on.

I fear we’re getting a bit superstitious. It’s an intermittent problem, and people are posting on here the last thing they did when it got “fixed.”

If I click Devices, on the left, instead of the video image it works or I need to restart the app.

Thank you all for sharing your observations and assisting one another with suggestions. To further assist in resolving this, when everyone has a moment, please try the following:

  1. Adjust the app to mobile view on your screen (rather than normal or wide screen)

  2. Once app is open in mobile view, tap on device list icon from side panel (rather than selecting device from dashboard)

  3. Select live view

Hope this helps, certainly looking forward to the results!

I have no idea what you mean by mobile view. There is no such thing in the Windows app.

I don’t know what Mobile View is either, but that is exactly what I said. Click Devices first.

I think he means make sure you are on full screen rather than a smaller window. A reduced screen buries the menu on the left

Mine seems to be working OK now. Maybe the new version just needed to ripen. :slight_smile:

To clarify the mobile view portion of those steps, it is referencing the most compact window view available covering 1 tile per row, versus maximized view or normal view which show much more.

@airair You are correct this would cover the side panel, but also might display more options if any are missing in maximized view. Also thank you for sharing the side panel method with us!

@Marley_Ring wrote:

To clarify the mobile view portion of those steps, it is referencing the most compact window view available covering 1 tile per row, versus maximized view or normal view which show much more.

@airair You are correct this would cover the side panel, but also might display more options if any are missing in maximized view. Also thank you for sharing the side panel method with us!

Again there is no such thing as a mobile view in the Windows as a mobile view in the windows desktop app. The three views available for an open Windows app window are maximized, resizable, or minimized as selected on the top right side of the open app window. If you could post a scren shot or video of the “mobile view” you are refering to that would help.

The Windows Ring app just updated to version 2.3.3.0. It seems to be working reliably on two of my Windows 10 devices.

Can anyone confirm that this fixed the problem identified in this tread? If so, I’ll mark the solution.

Now if they would only reactivate the Ring all for Windows 10 Mobile I would be a very happy customer…

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Yes logging out of app, then logging back in seems to be the fix. pitiful

@MomCar wrote:

Yes logging out of app, then logging back in seems to be the fix. pitiful

Kind of – but they got it fixed (apparently) one week after they issue the broken version. That’s not exactly lightning speed, but at least it’s fixed. My experience with broken apps is that it can take shorter (1-2 days) or weeks, even months. So I guess I’ll mark this solved. Thanks for confirming.

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I have an issue with the Windows 10 RING app displaying the RING.com logo in the middle left side of the screen now instead of where it supposed to be in the upper left corner of the screen. I’ve reported this to RING support multiple times but they just ignore it and never come back with a fix. Anyone else experiencig this RING.com logo out of place on the screen on Windows 10 PC app? This problem does not exist on Android nor IOS RING apps. Only on Windows 10 PC app.

Sorry to hear about this experience @Wyee2. I appreciate you taking the time to list in detail your concern with the Windows 10 App. When you have a moment, please respond with a screen shot of this and I’ll be sure to get it to our team for investigation!

Ring version 2.4.6, Windows 10 version 1909 doing the same. 45 seconds after Live View or Activation I get a beep then it freezes and gives “error code is 0x80131500” when closing.

Also, get the same code trying to check Health.