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Turning Off Neighbor Safety Report

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New Neighbor

Re: Turning Off Neighbor Safety Report

Oh, btw, I could probably resell the doorbell and spotlight camera on craigslist, but I don't want to subject anyone else to this product. It would feel like I'm scamming them, so it's all going in the trash.

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New Neighbor

Re: Turning Off Neighbor Safety Report

Add me to the list of annoyed customers.  Pixel 2 here.

 

Getting these Safety Report notifications even though it's disabled.  It won't even let me enable it.

 

Menu > Settings > Neighbors Settings > Notification Preferences:

* The schedule is off.

* Both notifications are off (Commants on Posts, and Satefy Report) and can't be enabled.

* Notification Types has Safety and Crime checked and they can't be unchecked (they can, but they revert to checked).

 

I decided to force stop, clear data, uninstall, and reinstall.  I'm not convinced this will be the end of it.

 

So many annoyances with this service.  I'm very close to switching to my own remote-capable on-site security system with PoE doorbell/camera and stop paying Ring to annoy me.

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New Neighbor

Re: Turning Off Neighbor Safety Report

I have seen these weekly safety reports for some time now. Report itself contains all kind of incidents from Tampa/US area using my zip code. I have set my zip code in settings correctly. I have also set my country correctly.

 

Biggest issue for me is that I am living in Finland and zip code is finnish one...

 

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New Neighbor

Re: Turning Off Neighbor Safety Report

Have confirmed that no matter what you do there is no way to disable the Safety Report notification in the Ring app for Android.  One week after completely resetting my app I received a Safety Report notification.  My notification for the Safety Report is still turned off in the app, yet I continue receiving them.   

 

This attitude of putting off a bug fix and instead spending time on new features is not new to software development.  Many companies do this to the annoyance of their existing user base.   This is just another good product ruined after being bought by Amazon.

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New Neighbor

Re: Turning Off Neighbor Safety Report

In a time of unnecessary fear-mongering that feature is only further polarizing our country! This feature needs to be disabled (until the development team has an opportunity to further refine the feature to support opt in).  I know your development teams make an effort to be socially conscious, so speak up and push back on this feature!  I'm sure it seemed like a good idea at the time, but it is not what we need right now.  BTW - yes the notifications are just annoying in general.  Flip the feature flag and turn this off!

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New Neighbor

Re: Turning Off Neighbor Safety Report

I bought the RING so I could be notified that someont was at the door, see who it was and speak to them if I chose to do so.  That's all I wanted. Simple.  Period. It worked very well for the first two weeks and then got iffy. The company tried to tell me it was my equipment, wi-fi etc.  which doens't explain why it worked so well at the beginining and I haven't changed anything.  Also the more features they add, the worse it gets.  The great solution according to RING was to download Rapid RING which works just as lousy and only directs me to RING.  I've lost count of the conversations I've had with them .'ve decided that as soon as I get my bell wired, I'm getting a better product that suits my needs.  RING does not work well and it has become nothing more than another venue for Social Media.

 

 

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New Neighbor

Re: Turning Off Neighbor Safety Report

Very annoying.  iOS user here.

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New Neighbor

Re: Turning Off Neighbor Safety Report

I WANT THESE NOTIFICATIONS GONE! UPDATE THE IOS APP!!!
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Community Manager

Re: Turning Off Neighbor Safety Report

Hi Neighbors. Just wanted to step in and offer these quick steps to see if it improves your experience at all. With the Ring app open, select- Menu > Neighbors > (Gear Icon) > Customize Neighbors. From here you will be able to select what type of reports you see. Additionally, you can tap on Customize Notifications to set a Schedule and then tap on Notification Types to toggle on/off the types of reports you receive notifications for. I have had success with these steps on my iPhone XS. I hope this helps you as well!

 

If you need additional support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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