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Timeline Feature version 5.22.1

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New Neighbor

Timeline Feature version 5.22.1

This latest update, Jan 17 2020, puts the Timeline Feature back on again with no option to turn it off.
WTF is wrong with you people???
PUT IT BACK AS AN OPTION!
4 REPLIES 4
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Community Manager

Re: Timeline Feature version 5.22.1

Hi @Vinnie424The timeline feature is a permanent addition to the Ring app, providing neighbors with a quick and easy way to see all events and their associated recordings in one place. It is a crucial part of many features such as Snapshot Capture.

 

If you'd like to go straight to the event history, you can tap the history tile on the dashboard. At your earliest convenience, please review our Community Guidelines to ensure we are making the Community the best it can be for all neighbors.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Timeline Feature version 5.22.1

@Marley_Ring

Having the timeline feature as a permanent addition is one thing however it was always an OPTION. If you read the community forums and the reviews in the Apple AppStore you would see that many people, including myself, do NOT like this timeline feature at all. It is not a quick and easy way to see your events and recordings. I see more recordings when scrolling from top to bottom as opposed to scrolling from left to right. It also takes up valuable screen space. It also slows up the whole process of viewing through my camera. When I go to live view my camera,  want to see my live view without all that unnecessary timeline feature stuff. That's why I had the timeline feature turned OFF. 
The timeline feature needs to get put back as an option.

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mpt
New Neighbor

Re: Timeline Feature version 5.22.1

@Marley_Ring Nobody is saying Timeline should go away. We're saying make it an option again so that we can see an instant full-screen view upon activity, not the Timeline view, where the video window is only 1/3 of the screen and the timeline itself takes up half. It's terrible for notification. It's fine for scrubbing through historic events.

 

This was actually fixed in 5.22 after breaking it in the previous version. Now, in 5.22.1, it's broken again.

 

The buried setting to change alerts (Settings > Device Settings > Alert Settings > Notification Settings > In-App Notifications Toggle) does not function as it used to. When you turned this setting on and then off again, the app would pop a warning message telling us we're about to "Show fullscreen live video when Alerts are received" and tells us this impacts all of our RING products.  This feature no longer functions. Instead, alerts still take us to the Timeline screen. I attached a screenshot of this broken option page from the Android app. I also have an iPad and it's busted there, too.

 

That's it. It really is that simple. Fix the broken option that is already in the app. Easy peasy. You guys keep fixing and breaking stuff. It's really odd.

 

Thanks,

MT

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New Neighbor

Re: Timeline Feature version 5.22.1

So we are being forced to use the timeline feature now? Guess its time to find something better. I always love when a company forces its customers into a change they don't like or want with no options. Definitly a smart move!

 

Keep up the good work Ring.

 

Sincerely,

A Future Nest customer