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Snapshot Capture for Existing Devices

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New Neighbor

Snapshot Capture for Existing Devices

Is there any estimate on when Snapshot Capture will become available to existing setups?

 

I have a Ring doorbell and floodlight camera above my garage along with the Basic Protection Plan and would love to have some sort of 24/7 reviewability for the cameras.

At the moment, i still do not have the Snapshot option under Devices->Video in the app.

 

A few hours ago a neighboor had some things stolen from his truck sitting just across the street, if I had access to this feature I might have at least been able to see who was in the area at the time.

1 REPLY 1
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Community Manager

Re: Snapshot Capture for Existing Devices

Hey there @Forsith. You should have Snapshot Capture available on your devices. If you're not seeing it available, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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