Hi there, @Merrickman. It is possible that you may be having a concern with your Internet connection at your home if the devices are taking awhile to load the live view, and also if the videos are mostly black videos. Sometimes just rebooting your router or device can help this! In your situation, I would recommend you give us a call, especially if that reboot doesn’t work, at 1-800-656-1918 so we can troubleshoot further with you to help get things running smoothly!