We have two floodlight cameras, a doorbell, and two additional floodlights installed around our house. When someone leaves in the morning the notifications drive me crazy to the point where I want to take everything down and go back to no Ring devices. I don't feel I should have to purposely go into each camera setting and snooze it for a few hours just so I don't get bombarded with alerts. I do realize this could easily be an error on my part in not understanding the settings in the Ring app. Is there a setting I am missing that says we are home and don't need so many alerts?
Also, I no longer see my Ring Bridge in the devices list within the app, so I can't even silence the floodlights but they somehow still are working. I appreciate any feedback you could give to help me figure this out. Thanks.
Hey @SilveI2ado. I have great news! If you utilize the Motion Alerts feature, you can schedule times where you do not want to receive these alerts. You can learn more about how to do this in our Help Center Article here.
For the Bridge, are you the owner of the devices or the shared user? If you're the owner, you should still see it under the devices list. If you're the shared user, reach out to whomever is the owner and see if they can re-share this with you. In the event you still cannot see this either way, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.