Hey @BTC. Could you possibly take a screen recording of what error message you are running into? I just tried to change Modes from the shared user profile I am on for my mom’s account and didn’t have any concerns, so I would love to see what you’re seeing to better understand this!
When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated.