Hey @Doom. Thank you for detailing out your experience here! I'm happy to help further with this. When you go into your Ring app > Main Menu > Neighbors, and you see your old location name at the top, can you tap on this and have another location option to pick from, hopefully one with the same name as the new Location as your husband sees it in his app? If you see another location, tap on that one and it should bring you to the same area your husband is seeing.
Hey @Doom. Thank you for much for getting back to me and detailing that out for me! We do have a concern that our team is looking into with an old location still showing up in the Neighbors app, and it seems like you're running into exactly that. While our teams works on a way to get this addressed, I have a work around for you to do in your app! We are going to pretend we are creating a new location/setting up a new device, but will not finish this setup, and this should give you an additional neighborhood to pick from. I'll outline these steps for you, and my apologises in advance as this may seem like a lot:
From the Dashboard, tap on Nearby Incidents and then at the top left if it says Montclare, can you select that and then toggle to one that should say Elgin? Let me know if this works!