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Screen reverts to portrait mode after leaving live view.

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New Neighbor

Screen reverts to portrait mode after leaving live view.

Last day or so, when clicking out of live view, screen turns sideways like it’s in portrait mode.

16 REPLIES 16
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Community Manager

Re: Screen reverts to portrait mode after leaving live view.

Hi @Laddiemac1! This is intended as the Ring app is designed to provide quick access to your devices and features. The in app pages are in portrait view, but videos can be viewed in both portrait and landscape mode. I hope this helps! Smiley Happy 



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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

Thanks, but on an iPad, it’s not convenient to keep turning it back and forth.  I liked it as before. There should be a way to keep it in landscape mode, but that’s up to the programmer. Ciao!

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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

I have same issue.  When selecting camera show picture stating tap to go live.  But if you want to scroll back you must now hit the X butten and now turn ipad to portrait to watch. This happened with latest ring update. If this is how its designed then why has it always work before this update.  Now i must take ipad out of holder on counter turn sideway to view a smaller screen.  Makes no sense. All you have done is made your app harder to use.

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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

Same here.  This is flat wrong.  The way the app used to work before the update was just fine.  I don't want to have to rotate my iPad to change the views.  I suspect most iPad/tablet users, just use landscape mode.  I'm not aware of an app that forces you to rotate the device.  Though many give you the option of one view or the other, but that is different than what Ring has done.

 

Also, when I click on the video, I would prefer it not come up with the live view option right away, though I could live with that if I closed it and it did not change to portrait mode.

 

Lastly, it was nice in one of the previous versions to have the time stamp in the bubbles below the cam shots rather than having to scroll over to see the time off to the left side of the cam shot

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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

The latest Ring update 5.25.0 for iPad and iPhone introduced this annoying bug.  Now when you view a camera it only lets you view the latest video instead of seeing the timeline and being able to scrub through all videos.  If you tap the change view icon in the lower right corner or physically turn the device it rotates to portrait mode where you get the timeline and can scrub through recent videos.  It is very annoying that it only works in portrait mode when a week ago it worked in landscape mode.  Since the cameras video in landscape mode it fills the screen better in landscape mode and is harder to see detail in portrait mode.  If you could see the timeline and motion events in both landscape and portrait mode then it would be back to normal and there would be happy customers.  The change has affected all of our iPads and iPhones so it is not a device issue.

 

Thank you for you help in addressing this bug.

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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

I don't like this change. Prior to version 5.25 it worked just fine. It doesn't work for me to have to rotate my iPad to use the timeline. Please fix this.

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Community Manager

Re: Screen reverts to portrait mode after leaving live view.

We hear you neighbors, this has been submitted to the team. We will monitor the situation and update the Community with news along the way. Thank you letting us know about this, neighbors! 

 

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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

Thanks for the update - having been a Ring user for +3 years now. this issue has only been introduced in the latest update, and therefore, would suggest that someone accidentally introduced something to fix another issue.

 

Good news if it'll be reverted - since it's quite annoying, especially on an IPAD/Tablet.

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New Neighbor

Re: Screen reverts to portrait mode after leaving live view.

This is no acceptable...

 

My iPad is in the landscape mode 95% of the time so i can use the keyboard attachment.  Having to rotate and hold it to view videos is not good.  

 

People should be able to choose landscape or portrate and swap between them at will.