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Ring app slow to load

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New Neighbor

Ring app slow to load

Ring app slow to load my Internet is great. Every time I try to answer the doorbell it says video processing. Even though I have reset the motion Multiple times it still picks up the street. All of the proper filters have been applied
8 REPLIES 8
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Community Manager

Re: Ring app slow to load

Hey @EMRS. What device do you have that this is happening on? What phone are you running the Ring app on, as well as what is the phone's OS version? What is the RSSI for your Ring device that gives you the video processing message when you try to view a recent event? You can learn more about RSSI in our Community post here. Lastly, please let me know what your motion settings look like and I can help you by looking into this further with you. Smiley Happy 



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New Neighbor

Re: Ring app slow to load

iPhone x

version 13.5.1

i don't ever an RSSI number 

the motion settings are for people only (still picks up cars and the settings are tight to the house) but it doesn't pick up people when someone is standing right on top of the doorbell. No matter how I said it it does not pick up the people

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Community Manager

Re: Ring app slow to load

@EMRS Thanks so much for getting back to me! After taking a look at your Motion Settings from the screenshots, it should definitely be picking up something closer to the Doorbell since you have the settings down pretty low. It does seem like the view for the camera isn't ideal though, and you may need to install a Corner Kit to point it more to the left or a Wedge Kit to point it down more, taking the street more out of the view and pushing it towards the top. 

 

If you cannot find relief in installing either a Corner or Wedge Kit, or this may not be possible for the setup you have, I recommend following up with our support team on this concern so they can help you look into your RSSI and connection the device has. For that follow up, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know what you end up doing and how it goes! Smiley Happy



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New Neighbor

Re: Ring app slow to load

Thanks. The wedge kit is already installed.  I can see everything on the camera. The rest is useless. 

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New Neighbor

Re: Ring app slow to load

Same here. The ring doorbell just no longer works like it's supposed to. By the time I can get things loaded to answer the door, the person has walked away. 

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New Neighbor

Re: Ring app slow to load

I have the same issue. I thought it was due to being too far from the WAP so I bought a booster/extender and it still takes for ever to open. I always miss the person. Also from the time they press the button and the chime goes off, there is a 3 sec delay. 

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New Neighbor

Re: Ring app slow to load

I have tested this on an iphone 7, iphone 11, ipad air, Note 10 and a S10. I get the same results across the board. 

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Community Manager

Re: Ring app slow to load

Hi Neighbors! Have you tried the Rapid Ring app? This is designed specifically for Live View and loads up much faster! It is my go-to for when someone is at my door!



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