Hey @andrewmillner. Are you able to tap the X button at the top right to remove this message? This message tends to pop up if your phone has a weak connection to the Ring app. I notice when I am connected to a wifi network that other people are using, I can get this message as it is a temporary lapse in the connection. In addition, please try loading the app with your wifi off and just using mobile data and let me know how that goes!