This problem just started for me several days ago. A supervisor with overseas phone support had me delete and reset the motion zones. We determined that live view was working before doing this. It worked, but in 11 hours the videos again stopped appearing in history. I reset the zones again and this time videos loaded for only 4 hours. All cameras are functioning and connected to the internet.
Since all of us only begin to have this problem in February, could it be a software update problem, etc. I have now emailed Ring with this problem, asking for U.S. support. When can we expect a solution from Ring?
Our Neighborhood Watch is losing valuable activity needed to combat a drug house in our neighborhood.