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Ring App on the Mac - High Energy Usage

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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Same issue with MacBook Pro

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New Neighbor

Re: Ring App on the Mac - High Energy Usage

Same issue here as well on a 2019 16" MBP with maxed out specs.

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New Neighbor

Re: Ring App on the Mac - High Energy Usage

Same problem here.

The Ring App uses 50% CPU regardless of whether it is in use or iconized.

 

MacBook Pro (2014), MacOs Catalina 10.15.5

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New Neighbor

Re: Ring App on the Mac - High Energy Usage

Exact same issues as described by everyone else in the thread. Macbook Pro 15-inch, 2019. The app has became practically useless now that it can't be running all the time, unless I want to restart it every 5 minutes.

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New Neighbor

Re: Ring App on the Mac - High Energy Usage

Where is the DEV response on this issue? Are they even acknolwedging this issue? How did it make it through testing with these kinds of problems?

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Community Manager

Re: Ring App on the Mac - High Energy Usage

Hey neighbors! Just got an update from my team and they have confirmed there is a fix in place for this concern. We are slowly rolling out this fix, as it was a hot fix created to address this as soon as possible. We should have this fully rolled out by the end of the month, but I will update you if anything changes. If you find you have gotten this update in the coming weeks, please feel free to share how the improvements made have helped the high energy usage! Thank you for your patience and help here, neighbors. Smiley Happy 



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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Two weeks and still no fix??  Constantly having to restart the app to stop my fan running full blast.

 

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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Version 2.6.1 is on the App Store for me and seems to have resolved this issue

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Community Manager

Re: High CPU usage Mac OS with version 2.6.0 (780)

Hey neighbors! The hotfix should fully rolled out to all of our neighbors and you should see relief on the 2.6.1 version of the Ring app for the Mac OS. If you are not seeing any relief with the current Ring app you have, please remove the app from your computer, restart your computer and then reinstall the app. 

 

@emmar  Please give this above suggestion a try and let me know if you find relief in that. 

@shadowssong  Thank you for providing this feedback and happy to hear it's working well for you. Smiley Happy 



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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

My MacBook Pro is too hot to have on my lap with Ring operating.   When the app shuts down, computer cools off.   This needs to be fixed.   I see you have been aware of this for awhile.  Any update on when the fix is coming or if you are even working on it.