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Ring App on the Mac - High Energy Usage

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New Neighbor

Ring App on the Mac - High Energy Usage

I noticed my MacBook Pro (15" 2017 Model), that is running Catalina 10.15.5, when I am running the latest available Ring app from the app store (in background usage, my cameras are even disabled today) my MacBook is consistently running hot, and when I quit the app, it cools off quickly. I checked the usage, and the app is 33.98% energy for the last 12 hours. I have seen that as consistent behavior for the last several days.   Anyone else seeing the same issue? 

 

If I was on my PC, I could check the event log, not sure how to troubleshoot the Mac though. 

 

Any ideas?

Dan

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Community Manager

Re: High CPU usage Mac OS with version 2.6.0 (780)

Hey @jlucas. As Chelsa stated, the hotfix should be fully rolled out to all of our neighbors and you should see relief on the 2.6.1 version of the Ring app for the Mac OS. If this concern is still occurring for you, please remove the Ring app from your computer, restart your computer and then reinstall the Ring app. Let me know how that works out for you! Smiley Happy 



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20 REPLIES 20
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New Neighbor

High CPU usage Mac OS with version 2.6.0 (780)

Hello,

 

After updating from 2.5.0 to 2.6.0 I have been experiencing extremely high CPU usage from the Ring app.  I am on MacOS Cataline 10.15.4 (19E287) with a 2019 16" MBP.  This is happening even when the app is not in use.  

 

Thanks,

Greg

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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Have the same issue on MacBook Pro 2018 and MacBook Air 2011. The fan is always on when Ring is running.
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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Exactly the same on 2015 Mac Air Running High Sierra,

 

Computer running hot due to high CPU usage and automatic notification live views very slow to start up automatically compared to what they used to, by the time the camera shows what has been picked up its already already over.

 

It's currently using 31% of CPU.

 

Hopefully a quick update will fix this....?

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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Hello

 

With the latest update my macbook2011 is running very hot and cpu and energy usage is so high. Enery impact is 100. avg energy impat is 68. CPU usage is 55%. cpu time is 2hrs vs 1hr for chrome.   the worst part is i get all the tones of motion on phone and computer but iam having upload issues with video and last week i probably had 600 motion sounds but could only get a video about 3% of those motion signals. i find if my upload  speed on router goes below 13mbps i have real problems uploading videos from cameras, if iam getting 26 and over it works fairly well, but cox varies so much these days i was out of town for 5 days and i couldnt see camera but one time out of about 500 notifications and couldnt check my upload  speeds from out of town so i couldnt use the ring, so its useless if internet slows, as far as i can tell. now with high temps and battery usage iam about to yank the whole 600.00 worth off the walls, id never recommend ring . The system is sketchy at best times and its really gotten on my nerves lately. plus i have ring extender and it still works poorly

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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

I'm having the same issue.

 

After upgrading to 2.5.0 (785), Ring app on macOS 10.15.5 has extremely high CPU usage (frequently reported as around 99% on Activity Monitor) even when the Ring app is not in use.

 

My iMac has a 4.2 Ghz Core i7 processor. Under normal conditions, Ring uses 0-2% CPU when not in use and 5-15% CPU when actively viewing the camera. The problem is temporarily fixed when quitting the app and reopening it, but it eventually goes back to high CPU usage and causes the CPU fan to run high constantly after leaving the app running for a while.

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New Neighbor

Re: Ring App on the Mac - High Energy Usage

I'm getting high CPU on Macbook Pro 15" 2017 running 10.13.6. Just starting happening with the new app update.

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New Neighbor

Re: Ring App on the Mac - High Energy Usage

Same here on Mac Mini 2018, noticed that it was getting really hot after installing the Ring app yesterday. Activity monitor shows constant CPU load in Ring app of around 27%. Deleted the software, would much appreciate when this issue is sorted out.

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New Neighbor

Re: High CPU usage Mac OS with version 2.6.0 (780)

Just FYI I emailed ring support and they have an automated response saying their support is not handling any email support requests, only phone calls right now, don't expect this issue to be fixed any time soon.  If anyone can find version 2.5.1 I think that is the latest working version.  

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Community Manager

Re: High CPU usage Mac OS with version 2.6.0 (780)

Hey neighbors! Thank you for pointing out this concern on the Community. I have made sure to flag this with the appropriate teams who are urgently working on a hot fix for this. They are keeping me updated during the testing process to ensure that we have a fix for this to avoid this concern. I will make sure to update this thread as soon as this is fixed to ensure you do not have this continued high usage on the Mac. In the meantime, I recommend ensuring you force close the app after using it to try to avoid this high usage. Thank you for your patience in the meantime, neighbors! 



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