Ring App dials on phone

That didn’t work on my android and I am sitting about 5 feet from my Ring Doorbell. When my cellphone is connected to wifi it works great. It used to work both ways with and without wifi on phone before the firmware updates. Basically, when I try to connect to any of my cameras live view without my phone being connected to wifi and my bluetooth turned off it still will not connect. Can I get some other solution to this? Thanks