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Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

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New Neighbor

Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

Hi all,

 

i have installed the ring-app (V2.5.0) on my mac (Catalina, 10.15.4). The app is working fine – but I can`t speak with the person`s at the door (but I can hear them)… In my systemsettings/Security/Privacy/Mic there is no ring-app, where I can turn on mic.

 

Any help?

1 ACCEPTED SOLUTION

Accepted Solutions
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New Neighbor

Re: Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

Hi Chelsea,

 

of course i tried that before my post - but that is not the solution... Now i found out, that the version 2.5.0 & 2.5.1 has a bug. I deinstalled that version and download the version 2.4.2 from your homepage - this version runs fine - no worries with mic...

 

Andreas

 

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Community Manager

Re: Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

Hey @Andreas. You will need to open up the Ring app on your computer, hover over Ring at the top left of your screen, tap on preferences, and from there you can adjust the input and output devices. Smiley Happy 



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New Neighbor

Re: Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

Hi Chelsea,

 

of course i tried that before my post - but that is not the solution... Now i found out, that the version 2.5.0 & 2.5.1 has a bug. I deinstalled that version and download the version 2.4.2 from your homepage - this version runs fine - no worries with mic...

 

Andreas

 

View solution in original post

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New Neighbor

Re: Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

I’m having the same issue. Where can I download the old version. I can find it anywhere on the ring page.
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New Neighbor

Re: Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

Wait who marked this as "Solved" This is far from solved. To mark this solved you need one of 2 things.

  • A guide to downgrade to 2.4.2(the working version)
  • a update to 2.5.2 with a fix (2.5.1 still has the mic issue)

@Chelsea Please follow up with this. The ring app DOES NOT deserve 2.8 stars on the Mac App store just because of bad support.

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New Neighbor

Re: Ring App (V2.5.0) on Mac 10.15.4 - Microphone not working

I'm not seeing where I can downgrade or upgrade. Just ... wait?