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Ring App Mac OS - any way to disable sound/alerts?

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New Neighbor

Ring App Mac OS - any way to disable sound/alerts?

I have the ring app installed on my mac. Every time there is motion it plays a chime sound and opens up a little window with the camera view in it. I'm not so bothered by the tiny preview but I can't find a way to disable the alert sound it plays. 

 

Ideally I'd like options like on the iOS app where you can select only alerts for a ring rather than motion and to be able to disable the alert chime.

16 REPLIES 16
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Community Manager

Re: Ring App Mac OS - any way to disable sound/alerts?

Glad you asked @joel ! If you open the Ring app on your Mac app there should be toggles at the top for ring alerts and motion alerts which can be unchecked to disable. Visit Ring.com/app to ensure you have an updated version of the app installed.

 

Additionally, there should be a "Notifications" option in system preferences, which allow you to choose how the Mac notifies for the Ring app. I hope this helps! Smiley Happy 



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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

I have the opposite problem. I want sound notifications and cannot get any on my mac

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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

maybe this is an issue with catalina?

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Community Manager

Re: Ring App Mac OS - any way to disable sound/alerts?

Have you tried uninstalling and reinstalling the Ring App? Also, have you checked all audio settings on your device?

 

Thanks!

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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

YES, please for the love of pete. We need a choice to disable sounds on the MAC OS app. Not disable alerts. Where can I turn off these sounds but keep a video pop-up??

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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

How can I ENABLE sounds on Mac OS?

I only have video!
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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

Trade you...the sound is so loud. My phone is muted at work but my MacBook lets everyone in earshot that there is a squirrel running past my camera at home.
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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

I just fixed this on my computer.  Mine broke this morning as soon as I updated to Catalina.  The solution is to just remove the Ring App's system level permissions to make sound in system level preferences.  System Preferences --> Notifications:  Scroll down to Ring.  Uncheck box for "Play sound for notifications".  Screenshot attached.

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New Neighbor

Re: Ring App Mac OS - any way to disable sound/alerts?

fixed! thank you!