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Ring App Feature Request

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Community Manager

Re: Ring App Feature Request

Glad you asked @DarinWillFixIt! The Ring app is intended to make you feel like you are always home, with readily available alerts and access to ensure the best monitoring experience for peace of mind.

 

Aside from the commonly used lock screen options on mobile devices themselves, there is actually a feature in the app called "Two-factor Authentication" which will require a second layer of authentication upon logging in to the app. Of course this would only be useful if you wanted to log out and back in to the Ring app constantly, which we do not recommend for the best experience.

 

In the meantime, consider your request shared with the team.



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Community Manager

Re: Disable Recording

Good news @cceddie95! We are launching a feature in November, which will make your request a reality. The Modes feature will give neighbors the ability to choose from Home, Disarmed, or Away which each feature unique functionality such as disabling all Cams at once and more! Check out our Community article on Modes for more information Smiley Happy



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New Neighbor II

Re: Ring App Feature Request

1) Because of the location Near a road without fixing the front porch (Vibrations and sun reflection from windshields) I get a lot of useless alerts caused by large or fast moving vehicles. Human detection would help.

2) The other day I was expecting a large package canada post did not ring the doorbell but left the notice had to pick it up myself. Human detection would help.

3) I have lag sure I could hard wire it and buy a third party power supply from amazon but it would not solve my other problems. I have a good signal and ring chime pro.

 

So I'm switchig to a Eufy doorbell cam

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New Neighbor III

Re: Ring App Feature Request

An option to remove Neighbors from the dashboard.  For that matter an option to opt out of the whole neighborgood thing.  I turned off the alterts, but the space on the dashboard is still just a distraction.  I get that this neighborhood thing may be a value add for some users, but for some it is not.  I just want an alarm system and cameras.

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New Neighbor

Re: Ring App Feature Request

Hi!

I have the ring alarm system and just purchased the brand new indoor wired camera.

Would you be able to create a setting where the motion detection on the ring indoor camera is only active when I set my alarm to be armed? I do not want it recording all motion when we are home, but when away I certainly do want it to record in the event someone breaks in.

Right now, I have to turn motion detection to on or off only.

Can you explore making this setting? I think you will sell more indoor cameras!

Thanks.
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Community Manager

Re: Ring App Feature Request

Glad you asked @Natemackin ! There are two upcoming features that will certainly interest you. Linked Devices will be available in the near future, which will allow you to link your Alarm and Cam devices for more automation. Learn more, here 

 

More closely related to your request, be on the lookout for Modes! The Modes feature will allow neighbors to control all Cameras on their account based on a home, away, and disarmed setting. Check out our Community post on Modes to learn more Smiley Happy 



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New Neighbor III

Re: Ring App Feature Request

After these two items are added I would say the only missing item is going to be Geofencing to make things perfect.  

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New Neighbor

Re: Ring App Feature Request

I'm reposting here what I posted on Reddit earlier today, since someone pointed me to the Ring Community forum.

 

 

I'm trying to move away from the Nest Ecosystem, but man, Ring is making it tough without some basic quality of life features.

 

I'm really unhappy with changes Google/Nest have made lately with their API and recording indicators. I have 4 cameras (2 indoor, 2 outdoor), all with Nest Aware. I've never actually properly installed the outdoor cameras, because I really don't like the idea of drilling through a wall to securely plug it in, or running wiring along my house to plug a security camera into an easily accessible outdoor outlet.

 

I love that Ring has a floodlight camera. I replaced my existing floodlight last night with the Ring Floodlight. Getting a hardwired external camera, and smart lighting which I can control remotely is a huge win.

 

I was concerned with Ring not providing continuous recording like Nest does, especially when they claimed that it was going to become available and then all records of that claim being scrubbed from the Internet. The motion recordings do seem like they're catching things very well, however. So I'm pretty happy with that.

 

That said, I'm having a real hard time with the user experience Ring provides. 

 

Notifications. Make it so we can tell at a glance of the phone if something requires more attention. Currently we get the most generic notification in the world, and have to open up the app, wait for it to load the video, and then scrub through to find out if anything important happened. It's bad to the point where I've had it set up for literally less than an entire day and I'm already simply ignoring notifications.

  • Give more description than "There is a motion". Everything is a motion. Is it a person? Car? Animal?
  • Tell me which zone was the motion in!
  • Give me a preview of what the camera caught, at the very least a still image to review without having to open up the app, wait for it to load the video, and scrub through to see wtf happened.

Website. It's basically an afterthought.

  • I can't change any settings.
  • I can't create or modify or view zones.
  • I can't control the lights.
  • I can't make my own clips or unshare footage.
  • The history list is as generic and unhelpful as the Notifications, and would be improved with the same changes.
  • Give me the event history timeline like the phone offers for quickly scrubbing through all recordings from the day
New Neighbor

Re: Ring App Feature Request

I kudo'ed several suggestions in this thread. I have some further suggestions.

 

These suggestions are largely in the context of the ring pro, and new ring plug-in indoor cameras.

 

1) The motion detection algorithms need to be *significantly* better. Right now my doorbell false detects motion every time a yard light turns on and off. Compensation for brightness shift without anything actually moving is something other brands (wyze, foscam, etc) appear to do fairly well with, but ring is terrible about it. Turning the sensitivity down doesn't seem to help as I end up failing to detect people.

 

2) I live on a corner lot, and have a lot of problems with cars turning the corner at night sweeping their headlights across my yard, triggering motion and alerts. While I don't expect ring to prevent the motion detection, I would like to be able to silence alerts at night on a scheduled basis. Right now I can use a motion detection schedule, but that also disables motion triggered recording. This leaves me stuck between not recording anything, even if an intruder walks right up to the front door, or having my phone buzz repeatedly in the middle of the night whenever a car goes by. Yes, I can manually turn alerts off at night and back on in the morning, but clearly alerts could be scheduled too. 

 

3) Related to the car problem: It would be really nice to have two levels of motion zone.. one that triggers recording, and another that triggers alerts. This would enable me to record anytime someone moves in the yard (including lots of false alerts from headlights at night) but only trigger an alert in the app if someone walks up to my doorstep. One of my current compromises for the lackings of 1) and 2) is to use a really small motion zone. I'd like to at least record on a larger basis.

 

4) Sound level triggered recording. This would have to be set with a pretty high threshold, but it would be good to trigger recording if there are really loud sounds nearby (car crash, person screaming, etc), even if there isn't motion in my motion zones. The Wyzecam inside my garage today documented the time at which the trash truck accelerated hard past my house today without collecting my trash by sound, but isn't positioned to see the street. My ring doorbell recorded nothing because my motion zones are really small. High level sound trigger might provide a bit of work-around for problems 1-3.  It isn't really useful in all situations, but it is still useful. It's even more likely to be useful with indoor cameras. For some people recording (and optionally alerting) when a pet yelps in great distress even if it isn't in-frame can be useful. Why force them to use other brands to cover a such a simple to implement feature you are lacking?

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New Neighbor II

Re: Ring App Feature Request

@Mattinmd I fully agree with you and some of those alerts are likely the sun reflecting on wind shields. I'm not so worried about cars so I purchased the Eufy doorbell it should be here soon ish to limit my alerts to PEOPLE. But since I already own the ring hardware and chime pro etc I will likely set it up to cover the back door side Alley where alerts for motion should be mostly people maybe the odd bird or squirrel.