Hey @wgramlich. Could you provide us the exact Windows 10 version that you are on? You can find this information under your “About your PC” section in the settings on your computer. It’s possible you may be running on an older version of Windows, so I would just like to confirm this first!
If you notice yourself that you are not on the most updated version of Windows, please make sure you update it. After updating, please remove the Ring app again, restart your PC, and then reinstall the app and let me know if you run into the same concern.
I am a new user, and just installed a stickup cam and the Win 10 App, and have the same issue. When I enter the 1st digit of the 2 factor code, the app crashes. I am on Win 10 Enterprise, v 1709, OS build 16299.2045. The PC is managed by work, so a new version of Windows may not be supported. Your specs say 1709 and higher are supported. Suggestions?