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Replace Existing Ring Pro

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New Neighbor

Replace Existing Ring Pro

I am going to replace my existing ring pro with another unit since the camera was damaged. What is the best way to do this the app? Obviously I don't want to pay for another device, but replace the existing one I have registered.
4 REPLIES 4
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Community Manager

Re: Replace Existing Ring Pro

Great question @jkami ! We recommend contacting our support team at 800-656-1918, as they can assist with this properly. 



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New Neighbor

Re: Replace Existing Ring Pro

My old ring pro died ( lastest 3 years ) So I purchased a new one . Do I have to delete my old ring app and start all over again or do I just connect the wires and we are back running as normal? 

So not tech savvy 🙃

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New Neighbor

Re: Replace Existing Ring Pro

You should just remove the device after you add the new one or you can get confused when you see that it has no connection
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Community Manager

Re: Replace Existing Ring Pro

Make sure to save any important videos first @donnaleegilman !

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