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Question - Delete Neighborhood from Neighbors Settings?

SOLVED
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Community Manager

Re: Question - Delete Neighborhood from Neighbors Settings?

Hey @robmal. You will be unable to delete a neighborhood address or change it, but you will have a new one created when you set up your devices on the new location within the Ring app! From there, just mute notifications for your old neighborhood and then just make sure you're toggled to the new neighborhood within the app! Smiley Happy 



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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

Ring Representatives, Do not mark this thread as "SOLVED", it is NOT SOLVED. When Ring fixes the problem by allowing us to delete an address from the neighborhood settings, then this thread can be marked "Solved", until then it is not solved!

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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

There is no real way in the phone app to remove the previous address. I did log in to my account online and remove the location there. 

 

Try- login to web site, then go to your name icon, drop down to my plans. You will see your two or three or more locations there. Delete the ones you no longer use. 

once it is removed, restart the RIng app on your phone. That means, shut down the ring app and then go back in- log out/login works too. You should no longer see the locations in your ring app or neighbourhood app.. 

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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

Just to make sure that we are all on the same page...

 

The subject of this post is about deleting NEIGHBORHOOD addresses, not the normal ring account addresses. They are two differnt functions and are not the same so please lets not provide discussion or instructions on how to try to delete normal Ring account addresses as the ability to delete normal ring account addresses work fine and are NOT the subject of this post. Deleting NEIGHBORHOOD addresses is the problem and subject of this post. Ring, you really need to fix this, there is no reason we should not be able to delete neighborhoods from our account...

 

Doug

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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

DAPAQ2, you are spot on!  Having moved 2 neighborhoods already, this will become a pain if neighborhoods continue to pile up.  Ring supervisor folks, this is becoming a problem, especially with more than 2 neighborhoods.  We understand that we can turn off notifications, but why is it so difficult for you to update the app so we can delete "NEIGHBORHOODS" the same way we delete "ADDRESSES".  Please look into this!

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Community Moderator

Re: Question - Delete Neighborhood from Neighbors Settings?

Thank you for your continued feedback, neighbors! As Chelsea mentioned above, locations are unable to be removed, but can be changed. Our help center article has instructions to fit most scenarios of adding or changing locations for the Neighbors App. 

 

As we value our neighbors' feedback, we've shared this thread with our teams here. The Community also has a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Smiley Happy 



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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

Marley_Ring reply reads to me as "we are not going to do anything about this, deal with it the way it is". And they also say they have shared this thread with their teams (they already said that months ago) but this issue still has not been fixed and has been almost one year since it was originally brought to their attention, Ring has no intentions of fixing this for its customers. Changing neighborhood locations? The only thing we can change by reducing the milage radius of activity notifications and that is not a good enough solution since we still get notifications regarding those neighborhood locations. It also reverts back to the old address by default each time I log into my account, we NEED to be able to delete old neighbors from our account, being able to delete them will end this issue. Ring please fix this issue by adding a delete function for neighborhood locations!

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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

We found out Ring filters out posts depending on the content.  We attempted to share a video with our neighbors and Ring responded by blocking our post simply because they didn't think it was useful.  Our neighbors all thought it was useful so why didn't Ring think so? 

 

We all found other ways to share and now are looking for a way to remove ourselves from the neighborhood setting.   As others have said in this topic, we need a way to completely remove the neighborhood setting.  We had to opt in for the neightborhood service when we first install the app so there must be a way to opt out, legally speaking.

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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

I get that there isn’t at option to delete a Neighborhood at this time but can someone maybe say the Why behind it instead of just saying over and over that it can’t be done at this time.
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New Neighbor

Re: Question - Delete Neighborhood from Neighbors Settings?

The answer does not provide a way to delete a neighborhood but just to stop receiving messages from it.   How to delete it?