Hey neighbors! I’m happy to chime in for Marley here. If the previous suggestions did not work to resolve your concern with Snapshot Capture, then you’ll want to contact our support team directly. You can give our support team a call at one of the numbers available here. They’ll be able to look more closely at your device and account to determine what’s causing this concern. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 